About this episode

Nikki Lewallen Gregory discusses the importance of aligning humans and technology in business with guest Ferry Hoes.

If your company treats technology like the hero and people like the afterthought, it may not survive the next decade. Nikki sits down with Ferry Hoes, founder of Brand Humanizing, to challenge the way leaders think about AI, automation, and innovation. Ferry shares a bold warning: organizations that fail to align humans and technology will quietly lose their people and their customers. Through personal stories of watching a chatbot replace real connection and sink a business, he unpacks why meaningful work and human trust still drive performance. From task forces to tech integration mistakes to companies that get it right, this conversation is a masterclass for people-first leaders who want innovation that supports humans, not sidelines them. If you care about culture, customer loyalty, and long-term growth, this one will shift your lens. 💡 Additional Resources: Connect with Ferry on LinkedIn Watch Gut + Science (and more) on YouTube! Connect with Nikki on LinkedIn Follow PeopleForward Network on LinkedIn Learn more about PeopleForward Network Nikki's Key Takeaways: Technology must support people, not replace them. Start with problems, not shiny tech solutions. Human connection…

People in this episode

Host: Nikki Lewallen Gregory

Guest: Ferry Hoes

Topics covered

• technology
• human connection
• AI
• innovation
• business strategy
• customer loyalty

Keywords

• technology
• AI
• human connection
• business growth
• innovation
• customer loyalty
• leadership

Mentioned in this episode

Organizations: Brand Humanizing, PeopleForward Network

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