About this episode

Nick Thelen shares his journey from skilled tradesperson to CEO, discussing the challenges and strategies of building a successful service business.

What separates a skilled tradesperson from a successful business owner? In this episode of Homegrown Hustle, Matt Eickman sits down with Nick Thelen, CEO of Thelen Plumbing, Heating & Air, to unpack the journey from working in the field to leading a rapidly growing home services company. Nick shares how the 2008 recession unexpectedly redirected his career path, ultimately leading him to launch and scale one of Minnesota's fastest-growing plumbing, heating, and air companies. The conversation explores leadership development, operational systems, outbound marketing strategies, customer retention, technician training, company culture, branding, and the realities of scaling a service business. Listeners will gain valuable insights into why traditional lead generation channels often fail, how customer relationship management can outperform paid advertising, and why investing in employee development creates sustainable competitive advantages. Nick also discusses the company's recent rebrand, succession planning, and his vision for building a long-term family business rather than pursuing private equity exits. Whether you're a trades professional, entrepreneur, or business leader…

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