EP384: Next-Gen Legacy (Part 2) —Stepping Into Leadership in Family-Run Salons with Tash Grossman + Tilly Capel

About this episode

This episode discusses leadership in family-run salons, focusing on modernizing operations and retaining talent.

Episode two of our three-part mini-series Next Gen Legacy explores leadership in family-run salon businesses. A How To Cut It podcast series in partnership with Wella Professionals UKI, this episode features its hosts Tash Grossman (CEO, HOB Salons) and Tilly Capel (Operations Director, Lara Johnson Lifestyle) on what it takes to step into authority, modernise operations, and protect a legacy. In today's conversation Tash opens up about moving beyond “the founder’s daughter,” driving performance, and making tough calls—including closing the HOB Camden Academy and launching a new education partnership with Wella Professionals. While Tilly reveals how feedback-led culture, flexible policies, and smart structures help retain talent and support teams. Expect honest lessons on identity, change management, and building a salon that works for today’s clients and careers. Hit play. Chapters 16:29: Leadership in Family Businesses 28:40: Closing the HOB Camden Academy 32:59: Partnership with Wella Professionals 37:44: Challenges and Opportunities in Business Resources from todays episode Wella Professionals Store HERE Wella Professionals UKI on Instagram @wellaprofessionalsuki Wella…

People in this episode

Hosts: Tash Grossman, Tilly Capel

Topics covered

• leadership
• family-run salons
• modernizing operations
• talent retention
• change management
• business challenges

Keywords

• leadership
• family business
• salon management
• Wella Professionals
• talent retention
• change management

Mentioned in this episode

Organizations: HOB Salons, Lara Johnson Lifestyle, Wella Professionals UKI, Wella Professionals

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