EP385: Next-Gen Legacy (Part 3) — Strategy, Culture & Growth with Tash Grossman + Tilly Capel

About this episode

The episode discusses the evolution of modern salons and the importance of ongoing education for sustainable growth.

We wrap up our “Next Gen Legacy” mini-series, created in collaboration with Wella Professionals UKI, with hosts Tasha Grossman (CEO, Hobbs Salons) and Tilly Capel (Operations Director, Lara Johnson Lifestyle). In this final episode, we explore how modern salons are evolving and why ongoing education is essential to staying relevant. From guest-artist swap days to smarter training, we share practical ways to keep teams inspired and skills sharp. We also dive into rebuilding client visit frequency post-COVID and making sure services and pricing reflect today’s expectations. Tasha shares what’s worked with subscription offers like the Blow Dry Club, while Tilly reveals plans for a retail subscription. Throughout the conversation, we focus on what fuels sustainable growth: continuous learning, strong direction, and a community-first salon culture that keeps clients loyal and teams motivated. Chapters 9:17: Focus on Education for 2026 14:52: Driving Client Frequency 19:45: The Importance of Feedback Resources from todays episode Wella Professionals Store HERE Wella Professionals UKI on Instagram @wellaprofessionalsuki Wella Professionals Education HERE Wella Professionals UKI on…

People in this episode

Hosts: Tasha Grossman, Tilly Capel

Topics covered

• salon culture
• education
• client retention
• subscription services
• growth strategies

Keywords

• salon evolution
• client frequency
• education
• subscription offers
• community culture

Mentioned in this episode

Organizations: Wella Professionals UKI, Hobbs Salons, Lara Johnson Lifestyle

More episodes of How To Cut It in the Hairdressing Industry

• Stop Guessing Hair Colour—You’re Gambling with People’s Hair, with Samantha Blues · June 8, 2026 · 37 min
• Hairstylists Belong On Stage! · May 23, 2026 · 19 min
• Hairdressers & Barbers: Sick of the Algorithm? · May 11, 2026 · 50 min
• The Real Business of Hair Extensions with Remi Cachet founder, Victoria Lynch · May 4, 2026 · 1h 5m
• EP389: The Brutally Honest Reality of Becoming a Session Stylist with Anna Chapman · April 28, 2026 · 1h 1m
• EP388: James Earnshaw & Jordanna Cobella – Hair Innovations Led (What Hairdressers Need to Know) · April 20, 2026 · 34 min