223: How Zapier uses a shared brain to manage AI context and skills with Lindsay Rothlisberger
About this episode
Lindsay Rothlisberger discusses Zapier's approach to AI governance and the challenges of managing shared AI skills.
What's up everyone, today we have the pleasure of sitting down with Lindsay Rothlisberger, Director of GTM Innovation at Zapier. (00:00) - Intro (01:23) - In This Episode (02:00) - Sponsor: Knak (03:08) - Sponsor: MoEngage (05:49) - How Zapier's RevOps Team Built Its AI Foundation (19:43) - Why Visibility Has to Come Before Governance in AI Adoption (24:58) - Sponsor: GrowthBench (25:58) - Sponsor: GrowthLoop (29:48) - How Zapier Fights Context Rot in Its AI Shared Brain (35:55) - How Zapier Governs Shared AI Skills from Review to Long-Term Ownership (39:27) - What Happens to RevOps When Everyone Around Them Can Build (45:05) - The Director of GTM Innovation Role and the Sharing Problem Nobody Has Solved (50:47) - What Keeps Lindsay Grounded in the Middle of All This Change (52:00) - Lindsay on Getting Buy-In and What She's Reading Summary : When a startup claimed in April 2026 that it invented the marketing engineer role and that RevOps professionals "just do tool integrations," Lindsay Rothlisberger had heart palpitations. Her team at Zapier had been building AI into GTM workflows for years before the announcement. In this episode, she walks through the 6-component AI…
Sponsors
Knak, MoEngage, GrowthBench, GrowthLoop
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