Employee Retention Lessons From a Growing HVAC & Plumbing Contracting Business
About this episode
Tony Cooper discusses employee retention strategies in the HVAC and plumbing industry.
In this episode of ”HVAC Chats,” host Nicole Krawcke, editor-in-chief of Contracting Business, speaks with Tony Cooper, owner of Cooper’s Plumbing and Air in Bainbridge, Georgia, and Tallahassee, Florida. Cooper shares how leadership development, employee incentives, and phantom equity have supported retention and growth in his HVAC and plumbing business. The conversation explores workforce challenges, hiring leaders from outside the trades, and using structured incentive tools to align employees with long-term business performance. This episode offers practical insights for HVACR contractors focused on retention, leadership, and sustainable growth.
More episodes of HVAC CHATS
- Stop Selling HVAC Add-Ons and Start Selling Comfort Solutions
- Rising HVAC Costs Push Repair-First Strategies and New Technician Skills
- HVAC Software Drives Efficiency, Growth at Frontier Air Conditioning
- How AI Search Is Reshaping the Way Homeowners Find HVAC Contractors
- The HVAC Pricing Mindset and Strategies to Drive Growth in 2026
- How Mentorship Strengthens HVACR Workforce Development
Explore listener stats, chart rankings, contacts and more on the HVAC CHATS podcast page.