The reality of owning an HVAC business vs working as an employee with Rich Ortega Part 2

The reality of owning an HVAC business vs working as an employee with Rich Ortega Part 2

September 3, 2026 · 21 min

About this episode

Gary McCreadie and Rich Ortega discuss the realities of owning an HVAC business compared to being an employee, emphasizing the importance of research and infrastructure in entrepreneurship.

In this episode of the HVAC Know It All Podcast, host Gary McCreadie continues his conversation with Rich Ortega , the C.O.O. and co-owner of On The Rock Services and podcast co-host of Commercial Kitchen Chronicles , about the realities of starting and growing a service business. Rich explains why people considering entrepreneurship should do their research before leaving their current jobs and seek advice from business owners who have built the type of company they actually want to create. He and Gary discuss the difference between owning a business and simply owning a job, including the importance of building infrastructure, creating systems, and eventually making the company self-sufficient. They also explore the less-discussed stresses of business growth, from managing employees and maintaining revenue to taking responsibility for employees and their families. Rich shares why hiring inexperienced people with the right personality can be preferable to hiring experienced technicians with bad habits, while also explaining the challenges of finding the time and financial margin to train new employees. Expect to Learn: ● Why researching the realities of business ownership is…

People in this episode

Host: Gary McCreadie

Guest: Rich Ortega

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Organizations: On The Rock Services, Commercial Kitchen Chronicles

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