HVAC Know It All Podcast
by Gary McCreadie - Licensed Refrigeration/HVAC Technician
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Insights are generated by CastFox AI using publicly available data, episode content, and proprietary models.
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Total monthly reach
Estimated from 5 chart positions in 5 markets.
By chart position
- 🇺🇸US · Careers#9730K to 100K
- 🇨🇦CA · Careers#1825K to 30K
- 🇧🇷BR · Careers#7510K to 30K
- 🇳🇴NO · Careers#883K to 10K
- 🇭🇰HK · Careers#154500 to 3K
- Per-Episode Audience
Est. listeners per new episode within ~30 days
15K to 52K🎙 Daily cadence·568 episodes·Last published today - Monthly Reach
Unique listeners across all episodes (30 days)
49K to 173K🇺🇸58%🇨🇦17%🇧🇷17%+2 more - Active Followers
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19K to 69K
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* Data sourced directly from platform APIs and aggregated hourly across all major podcast directories.
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From 14 epsHosts
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Recent episodes
Too Busy to Grow Your Business to Unlock Revenue with AI Automation Systems - James Christian Part 2
Jun 25, 2026
Unknown duration
AI Employees for HVAC Businesses to Automate Booking & Increase Revenue with James Christian Part 1
Jun 22, 2026
Unknown duration
The Energy Crisis for Building Owners to Cut 70% Waste using AI Optimization - Keith Gipson Part 2
Jun 18, 2026
Unknown duration
How systems like divisor pricing & flat-rate pricing can transform profitability - TJ O'Connor
Jun 17, 2026
Unknown duration
AI vs Humans: How Machines Are Becoming Safer Than People with Keith Gipson Part 1
Jun 15, 2026
Unknown duration
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| Date | Episode | Topics | Guests | Brands | Places | Keywords | Sponsor | Length | |
|---|---|---|---|---|---|---|---|---|---|
| 6/25/26 |  Too Busy to Grow Your Business to Unlock Revenue with AI Automation Systems - James Christian Part 2 | In this episode of the HVAC Know It All Podcast, host Gary McCreadie talks with James Christian, Senior Director of Product at Podium, about how artificial intelligence is helping HVAC and home service businesses improve efficiency and customer communication. James explains how AI tools can handle repetitive tasks such as scheduling maintenance agreements, managing customer inquiries, and following up on leads, allowing business owners to focus on growth and operations. The conversation explores AI-powered customer service, communication management, social media engagement, and the importance of choosing technology that delivers real value. Gary and James also discuss AI adoption, common misconceptions, software integration, and how businesses can use AI to save time, improve customer experience, and increase revenue. Gary and James discuss how artificial intelligence is helping HVAC and home service businesses improve efficiency, customer communication, and daily operations. James explains how AI can handle repetitive tasks such as scheduling maintenance agreements, responding to customer inquiries, following up on leads, and managing communications across multiple channels. The conversation covers AI customer service tools, membership program management, social media engagement, and the importance of choosing solutions that provide real business value. They also talk about AI adoption, software integration, vendor vetting, and how AI can help business owners save time, improve customer experience, and focus more on growing their business. Expect to Learn: How AI can help HVAC and home service businesses automate repetitive daily tasks. Why maintenance agreement scheduling can become a major challenge as a business grows. How AI tools can improve customer communication across phone, text, email, and social media. Why it is important to evaluate AI solutions based on ROI, integration, and long-term value. How business owners can use AI to save time, improve customer experience, and focus on growth. Episode Highlights: [00:00] - Sponsor: Factory Direct Filters ad [00:42] - Intro to James Christian in Part 02 [02:12] - How AI helps an overwhelmed business owner [03:17] - Membership agreements: lifeblood but time-consuming [05:00] - Podium's core services: reviews, communication, field management [08:00] - How does Podium help with social media? [10:05] - How to spot real AI tools vs. scams [12:28] - Scams ($150 ghosted example) and due diligence [15:04] - Meta shift: from software provider to technology partner This Episode is Kindly Sponsored by: Cintas: https://www.cintas.com/hvacknowitall Cool Air Products: https://www.coolairproducts.net/ Factory Direct Filters: https://www.factorydirectfilters.com/ SupplyHouse: https://www.supplyhouse.com/tm Use promo code HKIA5 to get 5% off your first order at Supplyhouse! Follow the Guest James Christian on: LinkedIn Profile: https://www.linkedin.com/in/james-christian-977a28a/ LinkedIn - Podium: https://www.linkedin.com/company/podium/ Follow the Host on: LinkedIn: https://www.linkedin.com/in/gary-mccreadie-38217a77/ LinkedIn - HVAC Know It All Inc.: https://www.linkedin.com/company/hvac-know-it-all-inc Website: https://www.hvacknowitall.com Facebook: https://www.facebook.com/people/HVAC-Know-It-All-2/61569643061429/ Instagram: https://www.instagram.com/hvacknowitall1/ Follow the Podcast on: YouTube: https://www.youtube.com/@HVACKnowItAll Spotify: https://open.spotify.com/show/6LCBJGw0EHG03rdWHxUMce Apple Podcast: https://podcasts.apple.com/us/podcast/hvac-know-it-all-podcast/id1359253455 | — | ||||||
| 6/22/26 |  AI Employees for HVAC Businesses to Automate Booking & Increase Revenue with James Christian Part 1 | In this episode of the HVAC Know It All Podcast, host Gary McCreadie is joined by James Christian, Senior Director of Product at Podium, to discuss how artificial intelligence is helping HVAC and home service businesses operate more efficiently. James explains what large language models are, how AI employees can assist with customer communication, scheduling, dispatching, and lead management, and why AI should be viewed as a tool that supports people rather than replaces them. The conversation covers AI-powered CSRs, technician scheduling, route optimization, business automation, and the growing role of AI in daily operations. Gary and James also explore how AI can reduce workload, improve customer response times, and help business owners focus on growing their companies. In this conversation, James explains what large language models are and how artificial intelligence is being used to support HVAC and home service businesses. He discusses how AI employees can handle customer communication, scheduling, dispatching, and lead management, while helping office staff work more efficiently. James and Gary explore topics such as technician skill matching, route optimization, business automation, and the importance of using AI as a tool to support people rather than replace them. They also discuss how AI can improve response times, reduce workload, and help business owners focus on growth by automating routine tasks and improving daily operations. Expect to Learn: What large language models are and how AI is being used in HVAC and home service businesses. How AI employees can assist with customer communication, scheduling, dispatching, and lead management. Why AI works best as a tool that supports office staff and business owners rather than replacing them. How technician skill matching, GPS data, and scheduling systems can help improve job assignment and efficiency. How AI can reduce workload, improve response times, and help business owners focus on growing their business. Episode Highlights: [00:00] - Sponsor Ad: Factory Direct Filters [00:42] - Intro to James Christian in Part 1 [02:20] - Intro to AI in HVAC for techs & owners [03:54] - What is an LLM? (Large Language Model) [05:57] - AI as a virtual employee [08:54] - Podium's evolution: reviews → AI employees [11:35] - How AI matches techs to calls by skill level [14:02] - AI + GPS for real-time arrival estimates [16:11] - Gary's reaction: Terminator/Skynet joke This Episode is Kindly Sponsored by: Cintas: https://www.cintas.com/hvacknowitall Cool Air Products: https://www.coolairproducts.net/ Factory Direct Filters: https://www.factorydirectfilters.com/ SupplyHouse: https://www.supplyhouse.com/tm Use promo code HKIA5 to get 5% off your first order at Supplyhouse! Follow the Guest James Christian on: LinkedIn Profile: https://www.linkedin.com/in/james-christian-977a28a/ LinkedIn - Podium: https://www.linkedin.com/company/podium/ Follow the Host on: LinkedIn: https://www.linkedin.com/in/gary-mccreadie-38217a77/ Website: https://www.hvacknowitall.com Facebook: https://www.facebook.com/people/HVAC-Know-It-All-2/61569643061429/ Instagram: https://www.instagram.com/hvacknowitall1/ Follow the Podcast on: YouTube: https://www.youtube.com/@HVACKnowItAll Spotify: https://open.spotify.com/show/6LCBJGw0EHG03rdWHxUMce Apple Podcast: https://podcasts.apple.com/us/podcast/hvac-know-it-all-podcast/id1359253455 | — | ||||||
| 6/18/26 |  The Energy Crisis for Building Owners to Cut 70% Waste using AI Optimization - Keith Gipson Part 2 | In this episode of the HVAC Know It All Podcast, host Gary McCreadie talks with Keith Gipson, Founder and CEO of Facil.AI, about how artificial intelligence is changing building automation and HVAC energy management. Keith explains how his AI platform continuously analyzes building data and makes adjustments to improve efficiency in central plants and rooftop unit portfolios. The conversation explores why some traditional energy-saving strategies may not deliver the expected results and how AI can uncover better operating conditions by making thousands of optimization decisions every day. Gary and Keith also discuss autonomous control, human oversight, implementation in existing buildings, and the role AI can play in helping facility owners reduce energy consumption while maintaining comfort and system performance. Gary and Keith discuss how AI is being used to improve HVAC and building performance through continuous optimization and automated decision-making. Keith explains how Facility AI connects to existing building automation systems, analyzes operating data, and makes adjustments every five minutes to reduce energy use. The conversation covers central plant optimization, rooftop unit performance, and why some common energy-saving strategies may actually increase costs. They also talk about autonomous AI control, human oversight, and how the technology can help facility owners save energy while improving system efficiency and comfort across large building portfolios. Expect to Learn: How AI can continuously optimize central plants and building systems to reduce energy consumption. Why some traditional HVAC energy-saving strategies may not deliver the expected results. How autonomous AI systems make operating decisions while still allowing human intervention when needed. How Facility AI connects to existing building automation systems with minimal implementation effort. How building owners can improve efficiency and lower operating costs across large portfolios of facilities. Episode Highlights: [00:00] - Sponsor: Factory Direct Filters ad [00:42] - Intro to Keith Gipson in Part 02 [02:20] - AI agents cost 11 cents per hour, work alongside human controls [04:01] - Running HVAC at night saved 9% energy (drug store portfolio test) [05:47] - 30,000 daily optimizations; Cal State saved 47–48% on average [08:13] - Conventional wisdom (coldest condenser water) is wrong; total plant KW matters [12:34] - Software-only install, remote setup, works with 30+ control systems [13:57] - White-box AI logs decisions every 5 minutes, fully traceable [17:03] - Pricing: ~$1.50–$2/month per ton of chiller capacity [19:40] - Keith's non-salesy, deep technical approach This Episode is Kindly Sponsored by: Cintas: https://www.cintas.com/hvacknowitall Cool Air Products: https://www.coolairproducts.net/ Factory Direct Filters: https://www.factorydirectfilters.com/ SupplyHouse: https://www.supplyhouse.com/tm Use promo code HKIA5 to get 5% off your first order at Supplyhouse! Follow the Guest Keith Gipson on: LinkedIn Profile: https://www.linkedin.com/in/keith-gipson/ LinkedIn - Facil.AI: https://www.linkedin.com/company/facil-ai/ Follow the Host on: LinkedIn: https://www.linkedin.com/in/gary-mccreadie-38217a77/ LinkedIn - HVAC Know It All Inc.: https://www.linkedin.com/company/hvac-know-it-all-inc Website: https://www.hvacknowitall.com Facebook: https://www.facebook.com/people/HVAC-Know-It-All-2/61569643061429/ Instagram: https://www.instagram.com/hvacknowitall1/ Follow the Podcast on: YouTube: https://www.youtube.com/@HVACKnowItAll Spotify: https://open.spotify.com/show/6LCBJGw0EHG03rdWHxUMce Apple Podcast: https://podcasts.apple.com/us/podcast/hvac-know-it-all-podcast/id1359253455 | — | ||||||
| 6/17/26 |  How systems like divisor pricing & flat-rate pricing can transform profitability - TJ O'Connor | In this episode of the HVAC Know It All Business Edition Podcast, co-hosts Gary McCreadie and Furman Haynes from WorkHero sit down with TJ O'Connor, President at Farmington Consulting Group to discuss key findings from the 2025 Contractor of the Future Report. Based on insights from over 1,000 HVAC contractors across the United States, the conversation explores what separates the industry's most profitable and forward-thinking businesses from the rest. Topics include sales strategies, marketing investments, pricing models, job costing, field service management software, and the growing role of AI in HVAC contracting. TJ O'Connor specializes in HVAC industry research, contractor growth strategies, profitability improvement, and business operations. TJ works closely with contractors, distributors, and manufacturers to identify best practices and emerging trends shaping the future of the HVAC industry. Expect To Learn: - Why the most successful HVAC contractors focus as much on business operations as technical expertise. - How offering four or more proposal options can significantly improve close rates and profitability. - The marketing strategies top-performing contractors use to accelerate growth. - Why many contractors are leaving profit on the table through improper pricing. - The difference between divisor pricing and flat-rate pricing models. - How to use job costing to improve profitability and business decision-making. - Where AI is creating the biggest opportunities for HVAC contractors today. Timestamps: 00:00 - Introduction 00:47 - Why Most HVAC Contractors Leave Profit on the Table 02:39 - Understanding Divisor Pricing vs. Multiplier Pricing 06:07 - The Case for Flat Rate Pricing in HVAC Service 07:46 - When Flat Rate Pricing Works and When It Doesn't 09:22 - Building Accountability Through Pricing Systems 10:45 - Job Costing: Tracking True Profitability on Every Job 12:07 - Why Accurate Job Costing Data Is So Difficult to Manage 12:49 - How Contractors Are Underutilizing Their FSM Software 15:20 - AI Adoption in HVAC: Current Trends and Challenges 17:12 - Practical AI Use Cases Contractors Should Consider First 20:20 - Closing Thoughts Follow our Guest TJ O'Connor: LinkedIn: https://www.linkedin.com/in/tjoconnorfcg/ Company LinkedIn: https://www.linkedin.com/company/farmington-consulting-group/ Company Website: https://farmingtonconsulting.net/ Follow Gary McCreadie: LinkedIn: https://www.linkedin.com/in/gary-mccreadie-38217a77/ Website: https://www.hvacknowitall.com Facebook: https://www.facebook.com/people/HVAC-Know-It-All-2/61569643061429/ Instagram: https://www.instagram.com/hvacknowitall1/ Follow Furman Haynes: LinkedIn: https://www.linkedin.com/in/furmanhaynes/ WorkHero: https://www.linkedin.com/company/workherohvac/ Instagram: https://www.instagram.com/workhero__/ | — | ||||||
| 6/15/26 |  AI vs Humans: How Machines Are Becoming Safer Than People with Keith Gipson Part 1 | In this episode of the HVAC Know It All Podcast, host Gary McCreadie is joined by Keith Gipson, Founder and CEO of Facil.AI and a longtime expert in controls and building automation, to discuss how artificial intelligence is changing the HVAC industry and the world around us. Keith explains what AI is, how machine learning works through pattern recognition, and why human oversight and engineering still play an important role in critical systems. The conversation covers AI in building controls, cybersecurity, automation, energy optimization, and the future of skilled trades. Gary and Keith also explore how new technologies are often met with resistance, why AI can improve efficiency and safety, and how Facil AI is helping buildings operate more effectively through autonomous optimization. In this conversation, Keith explains what artificial intelligence is and how it is being applied in building automation, controls, and energy management. He discusses how AI uses pattern recognition, why human oversight and engineering remain important, and how machine intelligence can improve efficiency in critical systems. Keith and Gary explore topics such as cybersecurity, automation, self-driving technology, and the future impact of AI on skilled trades. They also discuss Keith's experience developing AI solutions, the role of AI in optimizing building performance, and how Facil AI is helping facilities reduce energy waste through autonomous operation. Expect to Learn: - What artificial intelligence is and how it uses pattern recognition to make decisions. - How AI is being applied in building automation, controls, and energy management. - Why human oversight, engineering, and cybersecurity remain important when using AI. - How automation and machine intelligence may change the future of skilled trades and facility operations. - How Facil AI helps optimize building performance and reduce energy waste through autonomous control. Episode Highlights: [00:00] - Sponsor Ad: Factory Direct Filters [00:42] - Intro to Keith Gipson in Part 1 [02:27] - AI defined: machine intelligence vs. human control [05:43] - Keith's background: IT since 1982, Honeywell tech [10:16] - Self-driving cars are 10x safer than human drivers [12:25] - Will AI take HVAC jobs? No "human optimizer" ever existed [17:10] - Introduction to FAE AI and plant optimization [19:55] - Origin of FAE AI: 20,000 buildings, 30 techs can't scale [21:59] - Each AI bot costs 11 cents/hour to run This Episode is Kindly Sponsored by: Cintas: https://www.cintas.com/hvacknowitall Cool Air Products: https://www.coolairproducts.net/ Factory Direct Filters: https://www.factorydirectfilters.com/ SupplyHouse: https://www.supplyhouse.com/tm Use promo code HKIA5 to get 5% off your first order at Supplyhouse! Follow the Guest Keith Gipson on: LinkedIn Profile: https://www.linkedin.com/in/keith-gipson/ LinkedIn - Facil.AI: https://www.linkedin.com/company/facil-ai/ Follow the Host on: LinkedIn: https://www.linkedin.com/in/gary-mccreadie-38217a77/ Website: https://www.hvacknowitall.com Facebook: https://www.facebook.com/people/HVAC-Know-It-All-2/61569643061429/ Instagram: https://www.instagram.com/hvacknowitall1/ Follow the Podcast on: YouTube: https://www.youtube.com/@HVACKnowItAll Spotify: https://open.spotify.com/show/6LCBJGw0EHG03rdWHxUMce Apple Podcast: https://podcasts.apple.com/us/podcast/hvac-know-it-all-podcast/id1359 | — | ||||||
| 6/11/26 |  AI in HVAC Is Reducing Call Time & Predicting Failures Without Replacing Techs – Jim & Joshua Part 2 | In this episode of the HVAC Know It All Podcast, host Gary McCreadie continues his conversations with Jim Fultz, National Technical Training Manager at Copeland, and Joshua Souders, Manager Product Management at Copeland, about airflow, static pressure, and modern diagnostic tools. In Part 2, they talk about how AI and smart technology are changing the HVAC industry. They explain how tools like Scout AI give technicians fast access to accurate product data, helping them find parts, check specs, and work more efficiently on site. The discussion also covers how connected equipment and predictive monitoring are starting to detect issues early and support better service decisions. Gary, Jim, and Joshua share their thoughts on whether AI could replace technicians and agree that it will only support their work, not take their place. They also talk about how homeowners may try simple fixes, but most will still rely on skilled professionals for safe and reliable service. Gary, Jim, and Joshua discuss how AI tools and connected systems are improving efficiency for HVAC technicians. They explain how Scout AI gives quick access to compressor data, parts, and local availability, helping techs save time on the job. The conversation also covers how smart equipment and sensors can detect issues early and send alerts for possible failures. They talk about how AI may support faster diagnostics but still relies on a technician's skill to confirm problems. They finish by explaining that while some homeowners may try simple fixes, most will still depend on trained professionals for safe and reliable service. Expect to Learn: How AI tools like Scout AI help technicians quickly find compressor data and correct parts. How using mobile apps can improve speed and efficiency while working on-site. How connected equipment can detect issues early and send alerts about system problems. Why AI is a support tool that helps guide troubleshooting, not replace technician skills. Most homeowners still rely on professionals, even as information and tools become easier to access. Episode Highlights: [00:00] - Sponsor: Factory Direct Filters ad [00:42] - Intro to Jim Fultz and Joshua Souders in Part 02 [02:27] - Scout AI: Uses Copeland's internal documents, not the web [04:57] - Gary's story: Finding a crankcase heater part number via app [09:07] - Will equipment predict failures and auto-alert technicians? [12:44] - Will homeowners use AI to DIY and skip technicians? [15:56] - "AI is a tool, not a solution" - can't replace human senses [19:10] - Oil change analogy (most hire pros) This Episode is Kindly Sponsored by: Cintas: https://www.cintas.com/hvacknowitall Cool Air Products: https://www.coolairproducts.net/ Factory Direct Filters: https://www.factorydirectfilters.com/ SupplyHouse: https://www.supplyhouse.com/tm Use promo code HKIA5 to get 5% off your first order at Supplyhouse! Follow the Guests Jim Fultz and Joshua Souders on: LinkedIn - Jim Fultz: https://www.linkedin.com/in/jimdfultz/ LinkedIn - Joshua Souders: https://www.linkedin.com/in/joshua-souders-902b448b/ LinkedIn - Copeland: https://www.linkedin.com/company/copeland/ Follow the Host on: LinkedIn: https://www.linkedin.com/in/gary-mccreadie-38217a77/ LinkedIn - HVAC Know It All Inc.: https://www.linkedin.com/company/hvac-know-it-all-inc Website: https://www.hvacknowitall.com Facebook: https://www.facebook.com/people/HVAC-Know-It-All-2/61569643061429/ Instagram: https://www.instagram.com/hvacknowitall1/ Follow the Podcast on: YouTube: https://www.youtube.com/@HVACKnowItAll Spotify: https://open.spotify.com/show/6LCBJGw0EHG03rdWHxUMce Apple Podcast: https://podcasts.apple.com/us/podcast/hvac-know-it-all-podcast/id1359253455 | — | ||||||
| 6/10/26 |  HVAC Sales Mistakes Contractors Make to Lose Profit by Offering Too Few Options – TJ O'Connor | In this episode of the HVAC Know It All Business Edition Podcast, co-hosts Gary McCreadie and Furman Haynes from WorkHero sit down with TJ O'Connor, President at Farmington Consulting Group to discuss key findings from the latest Contractor of the Future Report. Based on insights from more than 1,000 HVAC contractors across the United States, TJ shares what top-performing companies are doing differently when it comes to sales, marketing, customer experience, and business operations. From proposal strategies that increase close rates to marketing investments that drive growth, this conversation is packed with actionable business advice for contractors at every stage. TJ O'Connor is a leading industry analyst focused on the HVAC channel. Through Farmington's annual Contractor of the Future Report, TJ works closely with contractors, distributors, and manufacturers to uncover trends, best practices, and strategies that help HVAC businesses grow profitability and stay ahead of industry changes. Expect To Learn: - Why the most successful HVAC contractors focus as much on business operations as technical expertise - How offering four or more proposal options can significantly improve close rates - The relationship between marketing investment and business profitability - Why tracking marketing performance is essential for sustainable growth - How Google Business Profiles and online reviews influence lead generation - The importance of choosing profitable jobs instead of simply chasing volume - Why premium customers often create more long-term value than price-focused customers Timestamps: 00:00 - Introduction 01:14 - Contractor of the Future Report 02:35 - How Farmington Collected Data from Over 1,000 HVAC Contractors 04:18 - What the Top 10-15% of Contractors Are Doing Differently 06:33 - Why Offering More Proposal Options Increases Sales 09:40 - Moving Beyond Good-Better-Best Pricing Models 11:34 - Should Contractors Walk Away from Certain Jobs? 14:18 - Building a Consistent Year-Round Marketing Strategy 19:05 - The Most Effective Lead Generation Channels in HVAC 20:15 - Using Social Media and TikTok to Grow an HVAC Brand 22:12 - Why Some Customers Create More Long-Term Value Than Others 23:38 - Maintenance Plans, Referrals, and the Lifetime Value of Premium Clients Follow our Guest TJ O'Connor: LinkedIn: https://www.linkedin.com/in/tjoconnorfcg/ Company LinkedIn: https://www.linkedin.com/company/farmington-consulting-group/ Company Website: https://farmingtonconsulting.net/ Follow Gary McCreadie: LinkedIn: https://www.linkedin.com/in/gary-mccreadie-38217a77/ Website: https://www.hvacknowitall.com Facebook: https://www.facebook.com/people/HVAC-Know-It-All-2/61569643061429/ Instagram: https://www.instagram.com/hvacknowitall1/ Follow Furman Haynes: LinkedIn: https://www.linkedin.com/in/furmanhaynes/ WorkHero: https://www.linkedin.com/company/workherohvac/ Instagram: https://www.instagram.com/workhero__/ | — | ||||||
| 6/8/26 |  ChatGPT for HVAC Techs to Diagnose Problems Faster and Stay Competitive - Jim & Joshua Part 1 | In this episode of the HVAC Know It All Podcast, host Gary McCreadie is joined by Jim Fultz, National Technical Training Manager at Copeland, and Joshua Souders, Manager Product Management at Copeland, to talk about how AI is starting to impact the HVAC industry and how technicians can use it in their daily work. They explain that AI is a helpful tool, not a replacement for skilled workers, and highlight how it can improve efficiency in both the field and the office. The conversation covers how AI gathers information, its limits in troubleshooting, and the importance of understanding where answers come from. Gary, Jim, and Joshua also discuss real examples, tools like Copeland's Scout AI, and how new technicians can use AI to learn faster while still building strong fundamentals. In this conversation, Jim and Joshua explain how AI is being used in the HVAC industry and how technicians can apply it in their daily work. They describe how AI gathers information from different sources and can help with troubleshooting, while still depending on the quality of the input it receives. Jim, Joshua, and Gary discuss tools like ChatGPT and Copeland Scout AI, along with real examples of using AI to solve field problems. They also cover how AI can improve efficiency in the office and field, and how technicians should use it as a support tool while continuing to build strong knowledge and skills. Expect to Learn: How AI is being used in the HVAC industry and why it is becoming more common. How tools like ChatGPT and Copeland Scout AI can help with troubleshooting. How AI gathers information from sources like forums, videos, and online discussions. How technicians can use AI to improve efficiency in both field and office tasks. How to use AI as a support tool while still building strong technical knowledge. Episode Highlights: [00:00] - Sponsor Ad: Factory Direct Filters [00:42] - Intro to Jim Fultz and Joshua Souders in Part 1 [02:26] - AI in HVAC - controversial but inevitable [02:59] - AI is only as good as its input data [05:32] - AI is a tool - learn it or fall behind [07:46] - Used ChatGPT to solve a real burst pipe investigation [11:28] - AI scours forums & Reddit for answers instantly [15:53] - How can new techs use AI instead of calling the boss [20:38] - Copeland's Scout AI - voice-powered lookups in the field This Episode is Kindly Sponsored by: Cintas: https://www.cintas.com/hvacknowitall Cool Air Products: https://www.coolairproducts.net/ Factory Direct Filters: https://www.factorydirectfilters.com/ SupplyHouse: https://www.supplyhouse.com/tm Use promo code HKIA5 to get 5% off your first order at Supplyhouse! Follow the Guests Jim Fultz and Joshua Souders on: LinkedIn - Jim Fultz: https://www.linkedin.com/in/jimdfultz/ LinkedIn - Joshua Souders: https://www.linkedin.com/in/joshua-souders-902b448b/ LinkedIn - Copeland: https://www.linkedin.com/company/copeland/ Follow the Host on: LinkedIn: https://www.linkedin.com/in/gary-mccreadie-38217a77/ Website: https://www.hvacknowitall.com Facebook: https://www.facebook.com/people/HVAC-Know-It-All-2/61569643061429/ Instagram: https://www.instagram.com/hvacknowitall1/ Follow the Podcast on: YouTube: https://www.youtube.com/@HVACKnowItAll Spotify: https://open.spotify.com/show/6LCBJGw0EHG03rdWHxUMce Apple Podcast: https://podcasts.apple.com/us/podcast/hvac-know-it-all-podcast/id1359253455 | — | ||||||
| 6/4/26 |  HVAC Mental Health: Imposter Syndrome in Men to Regain Confidence with Gerry Wagner Part 2 | In Part 2 of this Mental Health series episode of the HVAC Know It All Podcast, host Gary McCreadie continues his conversation with Gerry Wagner, President of Education, Services & Products Company LLC (ESPCO LLC). Gerry shares his experiences with depression, suicidal thoughts, long-term sobriety, and the challenges of maintaining mental wellness. He discusses the importance of support systems, therapy, spirituality, and setting boundaries with people who do not support personal growth and recovery. The episode highlights resilience, self-awareness, and the value of finding healthy tools to navigate life's struggles while helping others through openness and shared experiences. Gary and Gerry discuss mental health, addiction, recovery, and personal growth in the trades. Gerry speaks openly about his experiences with alcoholism, depression, suicidal thoughts, and the long journey of maintaining sobriety. They talk about the importance of support systems, therapy, spirituality, and setting boundaries with people who are not supportive of recovery. Gerry also shares how helping others, staying self-aware, and finding healthy coping tools have helped him manage life's challenges. The conversation highlights resilience, honesty, and the value of seeking help while continuing to grow as a person. Expect to Learn: Why suicidal thoughts are often connected to deep emotional pain and hopelessness. How sobriety, support groups, and professional help can play a role in recovery. Why finding the right coping tools is important for managing mental health challenges. How spirituality and personal beliefs can provide support during difficult times. Why setting boundaries and surrounding yourself with supportive people can aid personal growth. Episode Highlights: [00:00] - Intro to Gerry Wagner in Part 02 [02:27] - Is suicide a selfish act? [06:02] - Openly discussing sobriety as self-therapy [08:02] - First AA meeting: boss's shocking testimony [11:19] - Higher power without religion [13:45] - Imposter syndrome in men & the trades [18:13] - Called a drunk: owning it forever [20:09] - Cutting toxic family out for good [25:53] - Hope this helps one person look in the mirror This Episode is Kindly Sponsored by: Cintas: https://www.cintas.com/hvacknowitall Cool Air Products: https://www.coolairproducts.net/ Factory Direct Filters: https://www.factorydirectfilters.com/ SupplyHouse: https://www.supplyhouse.com/tm Use promo code HKIA5 to get 5% off your first order at Supplyhouse! Follow the Guest Gerry Wagner on: LinkedIn: https://www.linkedin.com/in/gerry-wagner-1b154228/ Education, Services & Products Company LLC (ESPCO LLC): https://www.linkedin.com/company/education-services-products-company-llc-espco-llc/ Instagram: https://www.instagram.com/gerrythehvactrainer/ Follow the Host: LinkedIn: https://www.linkedin.com/in/gary-mccreadie-38217a77/ Website: https://www.hvacknowitall.com Facebook: https://www.facebook.com/people/HVAC-Know-It-All-2/61569643061429/ Instagram: https://www.instagram.com/hvacknowitall1/ | — | ||||||
| 6/3/26 |  How Slow Cash Flow for HVAC Owners is Killing Growth by Delayed Invoicing – Roland Ligtenberg | In this episode of the HVAC Know It All Business Edition Podcast, co-hosts Gary McCreadie and Furman Haynes from WorkHero sit down with Roland Ligtenberg, Co-Founder and SVP Growth & Innovation at Housecall Pro to discuss why cash flow is one of the most important factors for HVAC and home service businesses, especially in today's repair-focused economy. The conversation explores how CRMs and field service management software help contractors invoice faster, collect payments quicker, improve customer retention, and streamline operations. They also discuss the shift from replacement-heavy business models toward repair and service work, emphasizing the importance of technical training, customer experience, maintenance memberships, and operational efficiency. Roland explains how successful contractors are adapting to a repair-driven market by improving customer experience, speeding up payment collection, implementing maintenance memberships, and leveraging technology without losing the personal touch that homeowners value. Expect to Learn: - Why fast invoicing directly impacts business cash flow - How CRMs help HVAC contractors collect COD payments faster - Why the industry is shifting from replacements to repairs - The importance of technical diagnostics over aggressive sales tactics - How maintenance memberships improve long-term customer retention - Why "happy calls" can generate more 5-star reviews and repeat business - How financing options increase estimate acceptance rates - The real impact of AI and private equity on the HVAC industry - Why local service businesses still hold a competitive advantage Timestamps: 00:00 - Introduction 00:52 - Importance of cash flow and invoicing quickly 01:46 - How Housecall Pro helps contractors collect COD payments onsite 04:39 - Cash flow vs profit margins in small business 05:47 - Shift toward repairs over replacements 11:04 - The value of technical training and diagnostics 12:01 - Marketing, maintenance plans, and customer touchpoints 12:27 - Why membership plans matter for long-term growth 13:02 - Refrigerant regulations and repair practices in Canada 14:36 - AI, private equity, and the future of HVAC businesses 19:19 - Rolan shares contact information and closing remarks Want to learn how top HVAC contractors are improving cash flow, streamlining operations, and using AI without losing the personal touch? Connect with Roland Ligtenberg and discover how modern field service businesses are scaling smarter with tools like Housecall Pro. 📞 Call Roland directly: (858) 215-1512 Follow our Guest Roland Ligtenberg: LinkedIn: https://www.linkedin.com/in/rolandal/ Instagram: https://www.instagram.com/rolandal/ Facebook: https://www.facebook.com/rolandaligtenberg/ Company Youtube: http://www.youtube.com/@HousecallPro Company LinkedIn: https://www.linkedin.com/company/housecallpro/ Company Website: https://www.housecallpro.com/ Company Instagram: https://www.instagram.com/housecallpro/ Company Facebook: https://www.facebook.com/housecallpro/ Follow Gary McCreadie: LinkedIn: https://www.linkedin.com/in/gary-mccreadie-38217a77/ Website: https://www.hvacknowitall.com Facebook: https://www.facebook.com/people/HVAC-Know-It-All-2/61569643061429/ Instagram: https://www.instagram.com/hvacknowitall1/ Follow Furman Haynes: LinkedIn: https://www.linkedin.com/in/furmanhaynes/ WorkHero: https://www.linkedin.com/company/workherohvac/ Instagram: https://www.instagram.com/workhero__/ | — | ||||||
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| 6/3/26 |  HVAC Mental Health: Overcoming Addiction and Depression in the Trades - Gerry Wagner Part 1 | In this episode of the HVAC Know It All Podcast, host Gary McCreadie continues the Mental Health Series with Guest Gerry Wagner, President of Education, Services & Products Company LLC (ESPCO LLC). Gerry shares his personal journey through addiction, depression, and recovery, explaining how childhood trauma, low self-esteem, and learning challenges affected his mental health from an early age. He opens up about his struggles with alcohol and drugs, reaching a breaking point at age 30, and maintaining over 35 years of sobriety. Together, they discuss the impact of mental health in the trades, the importance of seeking help, and the ongoing challenge of managing depression while building a successful career and life. This episode continues the mental health series with a conversation about addiction, depression, and recovery in the trades. Gerry joins Gary to share how childhood trauma, low self-esteem, and learning challenges shaped his early life and led him toward alcohol and drug use at a young age. He explains how addiction affected his relationships and brought him to a breaking point at age 30, which ultimately led him to seek a different path. Gerry also speaks openly about living with depression, coping with suicidal thoughts, and maintaining more than 35 years of sobriety. The conversation highlights the importance of seeking help, building healthy coping skills, and having honest discussions about mental health in the trades. Expect to Learn: How addiction and depression can affect people in the trades. How childhood trauma and low self-esteem can shape mental health. Why sobriety and recovery require ongoing effort and support. How lack of sleep can make mental health struggles harder. Why seeking help and talking openly about mental health is important. Episode Highlights: [00:00] - Intro to Gerry Wagner in Part 1 [03:39] - Pushback: "Soft technicians" argument addressed [06:13] - Gerry's sobriety: March 21, 1991 & last bender [11:18] - Rock bottom: Patricia leaves [12:37] - Root causes: Dysfunctional family, learning disability [18:43] - Why Gerry avoids antidepressants (fear of losing training personality) [23:26] - Suicidal thoughts as first reaction & daily exhaustion This Episode is Kindly Sponsored by: Cintas: https://www.cintas.com/hvacknowitall Cool Air Products: https://www.coolairproducts.net/ Factory Direct Filters: https://www.factorydirectfilters.com/ SupplyHouse: https://www.supplyhouse.com/tm Use promo code HKIA5 to get 5% off your first order at SupplyHouse! Follow the Guest Gerry Wagner on: LinkedIn: https://www.linkedin.com/in/gerry-wagner-1b154228/ Education, Services & Products Company LLC (ESPCO LLC): https://www.linkedin.com/company/education-services-products- company-llc-espco-llc/ Instagram: https://www.instagram.com/gerrythehvactrainer/ Follow the Host: LinkedIn: https://www.linkedin.com/in/gary-mccreadie-38217a77/ Website: https://www.hvacknowitall.com Facebook: https://www.facebook.com/people/HVAC-Know-It-All-2/61569643061429/ Instagram: https://www.instagram.com/hvacknowitall1/ | — | ||||||
| 5/27/26 |  How Missed Calls Are Killing HVAC Owners to Unlock Millions in Revenue with Roland Ligtenberg | In this episode of the HVAC Know It All Business Edition Podcast, co-hosts Gary McCreadie and Furman Haynes from WorkHero sit down with Roland Ligtenberg, Co-Founder and SVP Growth & Innovation at Housecall Pro to discuss how home service businesses scale from "one-man truck" operations into professional, systemized companies. Roland shares the origin story behind Housecall Pro, the operational bottlenecks that keep HVAC businesses stuck between $1M-$2M in revenue, and how AI-powered tools are transforming customer communication, call handling, and back-office operations for contractors. Roland also explains how AI-powered tools are changing the game for small contractors by improving customer communication, handling inbound calls, and helping business owners reclaim their time. Over the past 13 years, Roland has helped thousands of contractors modernize their operations by replacing pen-and-paper systems with software that streamlines scheduling, dispatching, invoicing, customer communication, financing, and AI-powered automation. Roland shares firsthand insights from working with HVAC, plumbing, and electrical businesses at every stage of growth from moonlighting technicians to multi-truck operations scaling beyond seven figures. Expect to Learn: - Why the original "Uber for home services" model struggled in HVAC and trades - How contractors used spreadsheets, calendars, and pen-and-paper before FSM software - The operational bottlenecks that stop contractors from scaling past $1M-$2M - Why answering the phone is the first major scaling challenge - The role AI is playing in customer service and call booking - How AI-powered office tools can improve professionalism and customer experience - Why elite office managers remain essential even in an AI-driven future - The importance of systems, SOPs, and repeatable workflows - Why online reviews compound over time and become a major growth driver Timestamps: 00:00 – Introduction 01:01 – The original "Uber for home services" idea 02:50 – The evolution from pen-and-paper to digital systems 04:40 – Why many contractors still use paper systems in 2026 05:43 – How FSM software helps contractors look more professional 08:30 – Financing, customer experience, and growing a small business 09:50 – Why HVAC businesses get stuck between $1M–$2M revenue 14:26 – The importance of answering the phone quickly 15:20 – AI-powered phone answering and booking systems 20:17 – Why humans still matter in operational workflows 20:30 – Cash flow, invoicing speed, and getting paid faster 21:19 – The rise of the repair economy in HVAC Want to learn how top HVAC contractors are improving cash flow, streamlining operations, and using AI without losing the personal touch? Connect with Roland Ligtenberg and discover how modern field service businesses are scaling smarter with tools like Housecall Pro. 📞 Call Roland directly: (858) 215-1512 This Episode is Kindly Sponsored by: - PartsTown: https://www.partstown.com/hvac-parts - Podium: https://podium.com/knowitall Follow our Guest Roland Ligtenberg: LinkedIn Profile: https://www.linkedin.com/in/rolandal/ Instagram: https://www.instagram.com/rolandal/ Facebook: https://www.facebook.com/rolandaligtenberg/ Company YouTube: http://www.youtube.com/@HousecallPro Company LinkedIn: https://www.linkedin.com/company/housecallpro/ Company Website: https://www.housecallpro.com/ Company Instagram: https://www.instagram.com/housecallpro/ Company Facebook: https://www.facebook.com/housecallpro/ Follow Gary McCreadie: LinkedIn: https://www.linkedin.com/in/gary-mccreadie-38217a77/ Website: https://www.hvacknowitall.com Facebook: https://www.facebook.com/people/HVAC-Know-It-All-2/61569643061429/ Instagram: https://www.instagram.com/hvacknowitall1/ Follow Furman Haynes: LinkedIn: https://www.linkedin.com/in/furmanhaynes/ WorkHero: https://www.linkedin.com/company/workherohvac/ Instagram: https://www.instagram.com/workhero__/ | — | ||||||
| 5/22/26 |  HVAC Zoning Mistakes for Contractors Destroying Systems with Bad Design - Daniel Carrillo Part 2 | In this episode of the HVAC Know It All Podcast, host Gary McCreadie talks with Daniel Carrillo, Technical Sales and Training Expert at Airzone Control, about ducted zoning systems for VRF and inverter HVAC equipment. They discuss how Airzone controls airflow using thermostats, sensors, and modulating dampers to improve comfort and efficiency in different zones of a home or building. Daniel explains how the system avoids high static pressure by adjusting fan speed and damper positions based on demand. The conversation also covers the advantages of ducted zoning over wall-mounted systems, common problems with older zoning methods, and how proper duct design helps improve HVAC performance and airflow control. Gary and Daniel Carrillo discuss how Airzone zoning systems work with VRF and inverter HVAC equipment to improve comfort and airflow control in homes and buildings. Daniel explains how thermostats, sensors, and modulating dampers help manage each zone without creating high static pressure in the duct system. The conversation covers how fan speed changes based on demand and why dampers stay open when there is no heating or cooling call. They also talk about the differences between ducted zoning and wall-mounted systems, common problems with older zoning methods, and how proper duct design helps improve HVAC efficiency, airflow balance, and system performance. Expect to Learn: How Airzone zoning systems control airflow in different rooms using thermostats and sensors. How modulating dampers and inverter fan motors help prevent high static pressure issues. How ducted zoning systems can improve comfort and efficiency compared to wall-mounted units. Why older zoning systems used bypass dampers and the problems they created for HVAC equipment. How proper duct design and airflow control help improve HVAC performance and system balance. Episode Highlights: [00:00] - Sponsor: Factory Direct Filters ad [00:42] - Intro to Daniel Carrillo in Part 02 [02:21] - How zoning works: thermostats vs. sensors explained [03:58] - Controlling zones via Blue Face thermostat or cloud app [05:56] - What happens when one zone is set too cold [07:28] - No demand = dampers open; fan stops unless constant mode on [10:18] - Ducted zoning vs. wall mounts: regional differences [13:03] - Old zoning problems (bypass, barometric relief) solved by ECM motors [16:49] - How to get free system design (blueprint, zone layout, heat load needed) This Episode is Kindly Sponsored by: Cintas: https://www.cintas.com/hvacknowitall Cool Air Products: https://www.coolairproducts.net/ Factory Direct Filters: https://www.factorydirectfilters.com/ SupplyHouse: https://www.supplyhouse.com/tm Use promo code HKIA5 to get 5% off your first order at Supplyhouse! Follow the Guest Daniel Carrillo on: LinkedIn: https://www.linkedin.com/in/daniel-carrillo-922262305/ Airzone Control - LinkedIn Profile: https://www.linkedin.com/company/airzonecontrol/ Airzone Control - Website: https://www.airzonecontrol.com/as/en/ Follow the Host on: LinkedIn: https://www.linkedin.com/in/gary-mccreadie-38217a77/ Website: https://www.hvacknowitall.com Facebook: https://www.facebook.com/people/HVAC-Know-It-All-2/61569643061429/ Instagram: https://www.instagram.com/hvacknowitall1/ Follow the Podcast on: YouTube: https://www.youtube.com/@HVACKnowItAll Spotify: https://open.spotify.com/show/6LCBJGw0EHG03rdWHxUMce Apple Podcast: https://podcasts.apple.com/us/podcast/hvac-know-it-all-podcast/id1359253455 | — | ||||||
| 5/21/26 |  HVAC Techs Change System Design for New Refrigerants and Zoning Rules - Daniel Carrillo Part 1 | In this episode of the HVAC Know It All Podcast, host Gary McCreadie is joined by Daniel Carrillo, Technical Sales and Training Expert at Airzone Control, to talk about A2L refrigerants, VRF zoning, and how new mitigation standards are changing HVAC system design. They discuss the challenges of using A2L equipment in residential and commercial spaces, how zoning systems can help improve airflow and safety, and why proper training is important for contractors. The conversation also covers common installation issues, communication errors, wiring practices, and how ducted zoning systems can improve comfort, efficiency, and room-by-room temperature control. In this conversation, Daniel and Gary discuss how A2L refrigerants are changing HVAC system design and why new mitigation standards are important for safety and airflow control. Daniel explains how zoning systems can help manage refrigerant dilution, improve comfort, and support better efficiency in VRF and ducted applications. Daniel and Gary also cover common installation issues, communication errors, wiring practices, and the importance of proper training when working with advanced zoning equipment and A2L systems. Expect to Learn: How A2L refrigerants are changing HVAC equipment and installation standards. How mitigation standards help improve safety and refrigerant dilution in occupied spaces. How zoning systems can improve comfort, airflow control, and energy efficiency. How communication errors and wiring issues can affect VRF and zoning equipment. How proper training and support can help contractors work with advanced HVAC systems. Episode Highlights: [00:00] - Sponsor Ad: Factory Direct Filters [00:42] - Intro to Daniel Carrillo in Part 1 [03:00] - A2L is slightly flammable, brings new regulations and mitigation standards [06:26] - How A2L affects VRF zoning - ductwork helps comply vs. wall mounts [09:32] - Top tech support tips: same supplier, training, don't fear calling [11:24] - Most common field issue: communication errors from loose connections [15:03] - Advantages of ducted zoning: fine-tuned air, no oversizing, better humidity control [19:08] - Four-room example - each room has its own climate, unused rooms get no air This Episode is Kindly Sponsored by: Cintas: https://www.cintas.com/hvacknowitall Cool Air Products: https://www.coolairproducts.net/ Factory Direct Filters: https://www.factorydirectfilters.com/ SupplyHouse: https://www.supplyhouse.com/tm Use promo code HKIA5 to get 5% off your first order at Supplyhouse! Follow the Guest Daniel Carrillo on: LinkedIn: https://www.linkedin.com/in/daniel-carrillo-922262305/ Airzone Control - LinkedIn Profile: https://www.linkedin.com/company/airzonecontrol/ Airzone Control - Website: https://www.airzonecontrol.com/as/en/ Follow the Host on: LinkedIn: https://www.linkedin.com/in/gary-mccreadie-38217a77/ LinkedIn - HVAC Know It All Inc.: https://www.linkedin.com/company/hvac-know-it-all-inc Website: https://www.hvacknowitall.com Facebook: https://www.facebook.com/people/HVAC-Know-It-All-2/61569643061429/ Instagram: https://www.instagram.com/hvacknowitall1/ Follow the Podcast on: YouTube: https://www.youtube.com/@HVACKnowItAll Spotify: https://open.spotify.com/show/6LCBJGw0EHG03rdWHxUMce Apple Podcast: https://podcasts.apple.com/us/podcast/hvac-know-it-all-podcast/id1359253455 | — | ||||||
| 5/15/26 |  Your HVAC System Is Losing 40% of Airflow Because of Duct Leakage - Gord & Ian Part 2 | In this episode of the HVAC Know It All Podcast, host Gary McCreadie continues his conversations with Gord Cooke, President at Building Knowledge Canada, and Ian Walker, Sales & Marketing Manager at Aeroseal, about duct sealing and building performance. They explain how Aeroseal works by sealing leaks at the source without coating the entire duct, clearing up common misconceptions. The discussion highlights how leaky duct systems can lose a large amount of airflow, affecting comfort, balance, and system efficiency in a home. Gord shares insights on why sealing ducts improves airflow control and helps deliver air where it is needed most. They also talk about return air design, common issues with panned returns, and why proper airflow measurement matters for HVAC performance. Gary, Ian, and Gord discuss how Aeroseal works to seal duct leaks using pressure and a targeted sealant that only sticks at gaps. They explain that the process does not coat the full duct system and instead seals leaks from the inside. The conversation covers how duct leakage can reduce airflow, comfort, and system balance in a home. They also talk about how sealing ducts can improve air delivery and make balancing systems more effective. Gord shares insights on return air design, explaining common issues with panned returns and why they often do not move much air. They finish by highlighting how proper sealing and airflow checks help improve overall HVAC performance and comfort. Expect to Learn: How Aeroseal seals duct leaks by targeting gaps without coating the full duct system. How duct leakage can reduce airflow, comfort, and system balance in a home. How sealing ducts can improve air delivery and make system balancing more effective. Why return air systems often move less air than expected, especially when not fully ducted. How proper sealing and airflow checks can improve overall HVAC performance and comfort. Episode Highlights: [00:00] - Sponsor: Factory Direct Filters ad [00:42] - Intro to Gord Cooke and Ian Walker in Part 02 [02:02] - Arrow Seal vs. Aero Barrier: Same tech, different application [02:49] - Myth busted: Sealant only plugs holes, doesn't coat duct walls [04:27] - Why seal ducts? Comfort, not just energy (30% typical leakage) [08:34] - How AeroSeal works: Pressurize, mist, seal in 20 – 30 min [09:59] - Cost estimate: 2,000 – 2,500 CAD for a 2,000 sq ft home [13:11] - Panned returns leak 100% – don't expect measurable flow [18:00] - Key difference: Stay home during AeroSeal, leave during AeroBarrier [19:57] - Target: 1.5 ACH50 for optimal building enclosure This Episode is Kindly Sponsored by: Cintas: https://www.cintas.com/hvacknowitall Cool Air Products: https://www.coolairproducts.net/ Factory Direct Filters: https://www.factorydirectfilters.com/ SupplyHouse: https://www.supplyhouse.com/tm Use promo code HKIA5 to get 5% off your first order at Supplyhouse! Follow the Guests Gord Cooke and Ian Walker on: LinkedIn - Gord Cooke: https://www.linkedin.com/in/gord-cooke-4b9b3433 LinkedIn - Ian Walker: https://www.linkedin.com/in/ian-walker-930954101/ LinkedIn - Building Knowledge Canada: https://www.linkedin.com/company/building-knowledge-canada-inc./ LinkedIn - Ian Walker: https://www.linkedin.com/company/aeroseal-llc/ Follow the Host on: LinkedIn: https://www.linkedin.com/in/gary-mccreadie-38217a77/ Website: https://www.hvacknowitall.com Facebook: https://www.facebook.com/people/HVAC-Know-It-All-2/61569643061429/ Instagram: https://www.instagram.com/hvacknowitall1/ Follow the Podcast on: YouTube: https://www.youtube.com/@HVACKnowItAll Spotify: https://open.spotify.com/show/6LCBJGw0EHG03rdWHxUMce Apple Podcast: https://podcasts.apple.com/us/podcast/hvac-know-it-all-podcast/id1359253455 | — | ||||||
| 5/14/26 |  How Ventilation Mistakes in Tight Homes Lead to Energy Loss and Poor Air Quality - Gord & Ian Part 1 | In this episode of the HVAC Know It All Podcast, host Gary McCreadie is joined by Gord Cooke, President at Building Knowledge Canada, and Ian Walker, Sales & Marketing Manager at Aeroseal, to talk about air sealing technology and how it improves building performance. They explain how AeroBarrier works to reduce air leakage and why airtight homes need proper mechanical ventilation. The conversation covers common concerns about sealing homes too tightly, the role of HVAC systems in fresh air control, and how ventilation systems like ERVs help maintain comfort. Gary, Gord, and Ian also share real job site examples, costs, and how better air sealing can improve energy efficiency and system sizing. In this conversation, Gord and Ian explain how AeroBarrier is used to seal air leaks in homes and improve building performance. They describe how the system uses pressure and a misted sealant to find and close gaps, while stressing the need for proper ventilation to maintain air quality. Gord, Ian, and Gary discuss common concerns about making homes too tight and explain why controlled ventilation is important. They also cover real job site examples, costs, and how reducing air leakage can improve comfort, energy use, and HVAC system sizing. Expect to Learn: How AeroBarrier works to seal air leaks using pressure and a misted sealant. How building science and HVAC systems work together in modern homes. How proper ventilation keeps air quality safe in airtight homes. How ERV systems and exhaust fans help control fresh air and moisture. How reducing air leakage can improve comfort, energy use, and system sizing. Episode Highlights: [00:00] - Sponsor Ad: Factory Direct Filters [00:42] - Intro to Gord Cooke and Ian Walker in Part 1 [02:20] - Introducing Aero Barrier technology and on-site demo [03:40] - Ian explains how Aero Barrier works (blower door, positive pressure, sealant mist) [05:17] - Debunking "sealing too tight" myth - build tight, ventilate right [09:32] - Summary: Tight homes are fine if mechanical ventilation is present [12:35] - Cost range = 0.80 – 1.50 per square foot [14:14] - Recommendation of ERV + source control for best ventilation [16:46] - Ventilation controls (CO₂, humidity) [19:37] - Real-world results: 14 ACH down to ~4 ACH, 55–60% leakage reduction This Episode is Kindly Sponsored by: Cintas: https://www.cintas.com/hvacknowitall Cool Air Products: https://www.coolairproducts.net/ Factory Direct Filters: https://www.factorydirectfilters.com/ SupplyHouse: https://www.supplyhouse.com/tm Use promo code HKIA5 to get 5% off your first order at Supplyhouse! Follow the Guests Gord Cooke and Ian Walker on: LinkedIn - Gord Cooke: https://www.linkedin.com/in/gord-cooke-4b9b3433 LinkedIn - Ian Walker: https://www.linkedin.com/in/ian-walker-930954101/ LinkedIn - Building Knowledge Canada: https://www.linkedin.com/company/building-knowledge-canada-inc./ LinkedIn - Ian Walker: https://www.linkedin.com/company/aeroseal-llc/ Follow the Host on: LinkedIn: https://www.linkedin.com/in/gary-mccreadie-38217a77/ LinkedIn - HVAC Know It All Inc.: https://www.linkedin.com/company/hvac-know-it-all-inc Website: https://www.hvacknowitall.com Facebook: https://www.facebook.com/people/HVAC-Know-It-All-2/61569643061429/ Instagram: https://www.instagram.com/hvacknowitall1/ Follow the Podcast on: YouTube: https://www.youtube.com/@HVACKnowItAll Spotify: https://open.spotify.com/show/6LCBJGw0EHG03rdWHxUMce Apple Podcast: https://podcasts.apple.com/us/podcast/hvac-know-it-all-podcast/id1359253455 | — | ||||||
| 5/13/26 |  How Social Media Marketing Can Attract More Customers & Grow Your Business with Jen McKee | In this episode of the HVAC Know It All Business Edition Podcast, host Furman Haynes from WorkHero sits down with Jen McKee, Owner of Kee Hart Marketing to break down how small home service business owners can approach marketing without losing authenticity. They discuss the tension between craftsmanship and marketing, why business owners must embrace marketing as a core responsibility, and how simple, grassroots strategies like local Facebook groups and personal branding can drive real growth. Jen shares practical, no-fluff advice on getting started with content, tools for editing, and avoiding common mistakes that keep businesses invisible online. She helps companies grow through content creation, social media management, and marketing strategy across platforms like Facebook, Instagram, TikTok, and YouTube. Jen also hosts The Key to Growth Podcast, where she dives into marketing strategies tailored for the trades. Expect to Learn: - Why marketing is a core responsibility of every business owner - The difference between craftsmanship vs. marketing-driven growth - How to build an authentic personal brand as a business owner - Why storytelling beats salesy content every time - How to leverage local Facebook groups for high-quality leads - The pros and cons of personal vs. business social media pages Timestamps: [00:00] – Introduction [00:44] – Personal brand vs. company brand [03:57] – Marketing as a responsibility of being a business owner [06:01] – Grassroots marketing [08:20] – How to find and respond to leads in Facebook groups [11:37] – Video editing: tools and time expectations [14:41] – Personal page vs. business page strategy [15:48] – Biggest mistake: overthinking and not starting [17:06] – Viral content ideas for HVAC businesses [18:05] – About Kee Hart Marketing and how to connect with Jen [18:55] – Closing thoughts This Episode is Kindly Sponsored by: - PartsTown: https://www.partstown.com/hvac-parts - Podium: https://podium.com/knowitall Follow our Guest Jen McKee: LinkedIn: https://www.linkedin.com/in/jen-mckee-72114824/ Instagram: https://www.instagram.com/keehartmarketing/ Website: https://www.jennmckee.com/ Company LinkedIn: https://www.linkedin.com/company/keehartmarketing/ Company Website: https://keehartmarketing.com/ Follow Gary McCreadie: LinkedIn: https://www.linkedin.com/in/gary-mccreadie-38217a77/ Website: https://www.hvacknowitall.com Facebook: https://www.facebook.com/people/HVAC-Know-It-All-2/61569643061429/ Instagram: https://www.instagram.com/hvacknowitall1/ Follow Furman Haynes: LinkedIn: https://www.linkedin.com/in/furmanhaynes/ WorkHero: https://www.linkedin.com/company/workherohvac/ Instagram: https://www.instagram.com/workhero__/ | — | ||||||
| 5/7/26 |  HVAC Mental Health: Learning Addiction & Overload Led to a Mental Breakdown - John Whitehead Part 2✨ | mental healthHVAC education+4 | John Whitehead | Honest HomePerformanceRadon Solutions+1 | — | mental healthHVAC+5 | — | 23m 57s | |
| 5/6/26 |  HVAC Owners Losing Trust Leads and Google Rankings by Ignoring Video Content with Jen McKee✨ | social mediaHVAC business+4 | Jen McKee | Kee Hart MarketingWorkHero | — | HVACsocial media+5 | — | 14m 57s | |
| 5/5/26 |  HVAC Mental Health: When Learning Too Much Becomes an Addiction with John Whitehead, Part 1✨ | mental healthimposter syndrome+4 | John Whitehead | Honest HomePerformanceRadon Solutions+1 | — | HVACmental health+5 | — | 19m 13s | |
| 5/1/26 |  AC Systems Fail to Control Humidity and Comfort, Learn the Dehumidification Fix with Chris Howells✨ | dehumidificationindoor air quality+4 | Chris Howells | AprilAire | — | dehumidificationHVAC+5 | — | 35m 55s | |
| 4/29/26 |  We Built an HVAC Business Together After 8 Years of Struggle, Hiring, and Systems with Cody & Emily✨ | HVAC businessleadership+4 | Cody BrassealEmily Brasseal | Acadiana Comfort SystemsWorkHero | — | HVACbusiness growth+6 | — | 24m 58s | |
| 4/27/26 |  HVAC Techs Are Losing Refrigerant Using Gauges & Ignoring Probe Diagnostics - Eric Ruggles Part 2✨ | refrigerant lossairflow diagnostics+4 | Eric Ruggles | YELLOW JACKETRitchie Engineering Co., Inc. | — | HVACdiagnostics+7 | — | 18m 31s | |
| 4/24/26 |  How Airflow vs Static Pressure Mistakes & Bad Filters Are Killing HVAC Systems - Eric Ruggles Part 1✨ | airflowstatic pressure+4 | Eric Ruggles | Ritchie Engineering Co., Inc.YELLOW JACKET | — | airflowstatic pressure+6 | — | 25m 24s | |
| 4/22/26 |  HVAC Business Growth for Married Entrepreneurs to Build Legacy Over Safe Careers with Cody Brasseal & Emily Brasseal✨ | HVAC business growthfamily-owned business+3 | Cody BrassealEmily Brasseal | Acadiana Comfort Systems | — | HVACbusiness growth+5 | — | 19m 10s | |
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