This Call May Be Monitored: What 100,000 Conversations Reveal About Trust, Leadership, and Life
About this episode
Tom discusses insights from analyzing over 100,000 business calls, focusing on trust, leadership, and the importance of listening.
After analyzing more than 100,000 recorded business calls, Tom discovered that customer interactions are rarely just about products, policies, or solving problems. They reveal fear, trust, frustration, loneliness, leadership, and the deep human need to feel heard. In this insightful conversation, Tom joins I Am Refocused Radio to discuss what corporate America taught him about human behavior, how trust is built or broken in a matter of moments, and why listening may be one of the most powerful leadership skills we can develop. We also explore the lessons behind his bestselling book, This Call May Be Monitored, his journey as an author, speaker, storyteller, and faith-driven creator, and how better conversations can transform businesses, relationships, and everyday life. https://tomvanderwell.com/ Become a supporter of this podcast: https://www.spreaker.com/podcast/i-am-refocused-radio--2671113/support . Subscribe now at YouTube.com/@RefocusedNetwork Thank you for your time.
People in this episode
Host: I Am Refocused Radio
Guest: Tom
Topics covered
- trust
- leadership
- human behavior
- communication
- customer interactions
Keywords
- business calls
- trust
- leadership skills
- communication
- customer interactions
- human behavior
- listening
Mentioned in this episode
Books & works: This Call May Be Monitored
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