Better Decisions: You're Data Rich And Decision Poor, And It's Showing with Doug Melton

Better Decisions: You're Data Rich And Decision Poor, And It's Showing with Doug Melton

From I Hate It Here by Hebba Youssef

April 24, 2026 · 34 min

About this episode

In this episode, Hebba Youssef discusses with Doug Melton why organizations struggle to make effective decisions despite having access to abundant data.

We have more data than ever, and somehow we're still making people decisions that feel like they were made with a Magic 8-Ball and a prayer. Make it make sense! Dashboards, engagement scores, predictive analytics…it's all there, and yet the decisions still feel completely disconnected from what the numbers are saying. In this episode of Better Decisions, I sat down with Doug Melton, Global Chief Commercial Officer for Human Capital at Aon and a human capital analytics expert, to get into why orgs are so insight-rich but decision-poor, and what it looks like to close that gap. --- Aon’s Human Capital capabilities help organizations make confident workforce decisions by connecting advisory, insights and data across health benefits, talent and retirement. By aligning people strategies to business outcomes, we enable leaders to drive engagement, manage program sustainability, and build a resilient workforce ready for what’s next. Learn more at ⁠Aon.com⁠ --- 00:00:00 - Intro 00:02:57 - Why Orgs Struggle to Turn People into Data Decisions 00:06:20 - Why Some People Struggle to Even Understand the Data in Front of Them 00:08:32 - Ways Leaders Can Come to Agreements on Outcomes and How…

People in this episode

Host: Hebba Youssef

Guest: Doug Melton

Topics covered

  • data-driven decision making
  • human capital analytics
  • organizational insights
  • workforce management
  • leadership strategies

Keywords

  • data
  • decision making
  • analytics
  • human capital
  • workforce
  • engagement
  • leadership

Sponsors

Aon

Mentioned in this episode

Organizations: Aon

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