Ep 143: Improving Community‑Based Support Through Person‑Centered Quality Practices
From IDD Health Matters by IntellectAbility
April 13, 2026 · 14 min
About this episode
Marion Olivier discusses improving community-based services for individuals with intellectual disabilities through person-centered quality practices.
Marion Olivier works with Qlarant to improve the quality of community‑based services for people with intellectual and developmental disabilities by partnering with states to conduct quality reviews, interviews, data collection, reporting, training, and ongoing technical assistance. She explains that their work focuses on person‑centered practices, continuous quality improvement, and helping providers better connect individuals to their communities by supporting meaningful social roles and relationships. Olivier highlights common challenges providers face, such as moving from a caretaker role to a coaching role and knowing how to foster community inclusion, and emphasizes the importance of training in these areas. She concludes by sharing three key principles for quality services: measuring what truly matters to the people being supported, embedding continuous reflection and improvement into daily practice, and going beyond basic regulatory compliance to pursue best practices and ongoing growth.
People in this episode
Guest: Marion Olivier
Topics covered
- community-based support
- person-centered practices
- quality improvement
- intellectual disabilities
- community inclusion
- training for providers
Keywords
- community support
- intellectual disabilities
- quality services
- coaching role
- social roles
- training
- continuous improvement
Mentioned in this episode
Organizations: Qlarant, IntellectAbility
Places: states
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- Ep 150: Empowering Learning: Building Inclusive Skills for Adults with Disabilities · June 1, 2026 · 21 min
- Ep 149: Why 'Not Acting Right' Signals Hidden Health and Life Issues in IDD · May 25, 2026 · 57 min
- Ep 148: Putting People First: The Power of Person-Centered Care · May 18, 2026 · 19 min
- Ep 147: Leading with Compassion: Building Inclusive, Person‑Centered Supports for People with IDD · May 11, 2026 · 23 min
- Ep 146: Dental Care Without Borders: Reaching Refugees and People with Disabilities · May 4, 2026 · 23 min
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