Beyond the Numbers: Amy Hitch on F&I Mastery, Leadership Coaching, and Avoiding Burnout

About this episode

Shasta Haddock interviews Amy Hitch about automotive finance, leadership coaching, and strategies to avoid burnout.

Host Shasta Haddock is joined by Amy Hitch, Executive Coach at Ascent Dealer Services, for a powerful conversation on the high-stakes world of automotive finance. Amy shares her journey from banking to mastering the F&I office, detailing why it remains one of the most stressful roles in a dealership. They discuss the critical shift from simply "doing the work" to developing people, the importance of early transparency in the car-buying process, and how to recognize the signs of burnout. Whether you’re an F&I manager looking to level up your leadership or a dealer principal wanting to improve change management, Amy’s expert coaching insights provide a clear roadmap for long-term success. #ImACarChick #AmyHitch #AscentDealerServices #FandI #AutomotiveFinance #LeadershipCoaching #DealershipSuccess #MentalHealthInAuto

People in this episode

Host: Shasta Haddock

Guest: Amy Hitch

Topics covered

• automotive finance
• leadership coaching
• burnout prevention
• F&I mastery
• dealership success

Keywords

• F&I
• automotive finance
• leadership
• burnout
• coaching
• dealership
• transparency

Mentioned in this episode

Organizations: Ascent Dealer Services

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