Partners’ Chat uncut – straight from the horse’s mouth (400)
About this episode
Matthew Grant and Robin Merttens reflect on the evolution of the insurance industry and the impact of AI in their 400th episode.
In this episode, Matthew Grant and Robin Merttens hit the 400-episode mark and ask a slightly uncomfortable question: after all these conversations, are we still human or just very convincing AI? What follows is a sharp, unscripted reflection on how the industry has evolved from early insurtech scepticism to today’s surge of enthusiasm around generative AI. But beneath the milestone moment is a more interesting story, how insurance has shifted from resisting technology to almost over-embracing it, and what happens next when the tools are no longer the problem. Drawing on years at the centre of the market’s innovation community, Matthew and Robin explore the move from experimentation to execution, why “grown-up AI” is now the real challenge and where genuine commercial value is starting to emerge. In this conversation, Matthew and Robin share: Why the industry has gone from fighting technology to actively chasing it What “grown-up AI” really means and why governance and orchestration now matter more than new tools How underwriters and brokers are finally seeing immediate value from AI in their day-to-day work The risk of being overwhelmed by point solutions and what happens…
People in this episode
Hosts: Matthew Grant, Robin Merttens
Topics covered
- insurtech
- generative AI
- technology adoption
- insurance industry evolution
- AI governance
- commercial value
Keywords
- insurtech
- AI
- insurance
- technology
- governance
- MGAs
- investment dynamics
Mentioned in this episode
Organizations: InsTech, AI, MGAs
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