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About this episode

Heath Shearon interviews Carl Ziade about innovation and process in the insurance industry.

In this week's episode of the Insurance Town Podcast, I got to sit down with my good friend Carl Ziade, co-founder of Gaia, for a conversation about innovation, entrepreneurship, AI, and what it really takes to drive meaningful change inside an insurance agency. One of the things I appreciate most about Carl is that while he's a technologist at heart, he understands that technology alone doesn't solve problems. Process comes first. People come first. Technology simply helps great organizations execute better. Carl's journey is a fascinating one. As a Lebanese immigrant and Stanford-trained computer scientist, he didn't originally set out to build solutions for the insurance industry. In fact, Gaia emerged after lessons learned from a completely different startup venture. What followed was a relentless focus on listening to customers, solving real-world problems, and building tools that help insurance professionals eliminate repetitive work and focus on higher-value activities. In our conversation, we discuss: • Carl's entrepreneurial journey and path into insurance technology • The lessons learned from early startup failures and pivots • Why customer feedback should drive product…

People in this episode

Host: Heath Shearon

Guest: Carl Ziade

Topics covered

• innovation
• entrepreneurship
• AI
• insurance technology
• customer feedback
• business partnerships
• process improvement

Keywords

• insurance
• technology
• entrepreneurship
• AI adoption
• customer feedback
• data entry automation
• business culture

Mentioned in this episode

Organizations: Gaia

Places: Lebanon, Stanford

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