Frank Giampietro: How EY’s Chief Well-Being Officer Drives Impact

Frank Giampietro: How EY’s Chief Well-Being Officer Drives Impact

From Lead From the Heart by Mark C. Crowley

April 17, 2026

About this episode

Frank Giampietro discusses EY's strategic approach to employee well-being and its importance in the post-COVID workplace.

    A photographic portrait of Julie Claeys When a global professional services firm decides that employee well-being deserves C-suite ownership — complete with metrics, guardrails, and consequences — it signals a major leap from perks to strategy. To that end, Frank Giampietro serves as the Americas Chief Well-Being Officer at Ernst Young (EY), leading well-being strategy across dozens of countries and tens of thousands of employees. His role reflects a deliberate decision by EY to treat well-being as a business imperative — not an HR initiative, not a benefits package, and most certainly not a feel-good campaign. Post-COVID, EY identified a series of operational realities that couldn’t be ignored. Client demand accelerated while teams operated in hybrid and remote environments. In many areas, workloads intensified, teams grew leaner, and leaders lost the informal visibility that once helped them detect burnout or disengagement early. At the same time, employee expectations fundamentally shifted. Flexibility, mental health support, and humane leadership became baseline expectations — not differentiators. The risks were clear: attrition, presenteeism, disengagement, and…

People in this episode

Host: Mark C. Crowley

Guest: Frank Giampietro

Topics covered

  • employee well-being
  • C-suite leadership
  • business strategy
  • mental health
  • post-COVID workplace
  • leadership expectations

Keywords

  • well-being
  • C-suite
  • Ernst Young
  • leadership
  • employee expectations
  • Vitality Index
  • burnout
  • disengagement

Mentioned in this episode

Organizations: Ernst Young (EY)

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