Why Psychological Safety Is Essential to Quality — with C.J. Kaufman
About this episode
Mark Graban and C.J. Kaufman discuss the importance of psychological safety in achieving quality and leadership in continuous improvement.
Mark Graban and C.J. Kaufman discuss why quality, leadership, and psychological safety must go hand in hand for sustainable improvement. Using the ASQ Southwest Ohio conference as context, they explore how leaders can build systems where people feel safe to speak up, improve quality, and strengthen continuous improvement. They discuss how the event brings together quality professionals from Cincinnati and Dayton to explore leadership, teamwork, and continuous improvement, with psychological safety as a central theme. C.J. shares how the conference was designed collaboratively and what attendees can expect from the speaker lineup. Listeners will also hear how quality improvement thrives when people feel safe speaking up, learning from mistakes, and challenging the status quo—key ideas that connect Deming’s philosophy, Lean thinking, and modern leadership practices.
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