About this episode

Andrew and Jay discuss the importance of complete processes over memory in management systems.

Andrew shares how a simple magnetic tag meant to prevent a security mistake failed, not because the idea was bad, but because the process wasn’t complete. From there, Andrew and Jay explore Kanban systems, physical signals, mistake-proofing, and why the best systems don’t rely on memory. Along the way, Andrew and Jay trade stories about forgotten garage doors, rusting cast iron, Toyota-inspired fixtures, tool wear, AI, and the difference between hard work and the right work. They reflect on the value of training shoulder-to-shoulder with employees, and why the most effective improvements are often the simplest ones: a tag on a keyring, a fixture that prevents mistakes, or a process that makes the wrong action impossible. Here is the BMW video Jay referenced. And here's the podcast Andrew referenced, Stories are Soul Food.

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