AI's Influence: Transforming Human Behavior and Retail Dynamics

About this episode

This episode explores how artificial intelligence is transforming human behavior and retail dynamics with insights from experts in design and innovation.

In this forward-looking episode of Leaning In, Terry Montesi is joined by Bart Higgins and Katie Hillier of Future Perfect X, to explore how artificial intelligence is transforming the future of human behavior, retail, and placemaking. Drawing on their deep backgrounds in design, anthropology, and innovation, Bart and Katie unpack how AI will shift the foundational drivers of consumer experience and commercial real estate. From programmable biology and co-intelligent AI agents to personalized retail journeys and ambient environments, they illustrate what it means to future-proof a business in the age of the "limitless self." This conversation challenges leaders to rethink how places are designed and how brands will maintain emotional relevance in an AI-mediated world. They discuss: Why understanding the future human is more important than understanding the technology itself How AI will alter core human traits like identity, emotion, and decision-making Why the commercial construct of retail must evolve beyond the needs-based and self-growth economies What the rise of avatars and AI companions means for brand loyalty and physical retail How retail developers can position…

People in this episode

Host: Terry Montesi

Guests: Bart Higgins, Katie Hillier

Topics covered

• artificial intelligence
• human behavior
• retail dynamics
• consumer experience
• commercial real estate
• brand loyalty
• placemaking

Keywords

• AI
• consumer behavior
• retail
• innovation
• placemaking
• brand relevance
• avatars
• emotional loyalty

Mentioned in this episode

Organizations: Future Perfect X

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