KPIs That Actually Matter (and the Ones to Ignore)
From Leap to Scale by Sourcetoad
January 12, 2026 · 33 min · Season 2 · Episode 5
About this episode
Greg and Justin discuss key performance indicators that significantly impact service businesses and the role of software in tracking these metrics.
Greg and Justin break down the handful of metrics that really move a service business: proposal-to-close time, win rate, conversion from site visit to “get a quote,” jobs-per-day, and collections cycle. They show how software (not spreadsheets) unlocks extras like proposal views and automated nudges—and why tracking over time reveals where to push next.
People in this episode
Hosts: Greg, Justin
Topics covered
- KPIs
- service business metrics
- software tools
- proposal tracking
- business performance
Keywords
- KPIs
- service business
- proposal-to-close time
- win rate
- software tools
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