How LMCU Cut a 150-Step Process to 15 with AI
About this episode
Chris Ortega discusses how Lake Michigan Credit Union transformed its operations using AI and agile methodologies.
Ankur Patel interviews Chris Ortega, who leads technology transformation at Lake Michigan Credit Union, a $17B asset institution and the 13th largest credit union in the US. What's distinct about Chris's approach is that he restructures how the organization operates before deploying the tools — agile teams, a Center of Excellence, and a single Emerging Technology Governance Board that owns AI, RPA, and stablecoin. The episode covers how that structure was built, where RPA vs. agentic AI is the right call, and the cost discipline that keeps emerging tech from running away from the institution. 📩 Subscribe to the Main Street AI Newsletter: https://multimodal.beehiiv.com/subscribe?utm_source=podcast&utm_medium=description&utm_campaign=podcast Guest: Chris Ortega, CIO, Lake Michigan Credit Union Host: Ankur Patel, CEO & Founder, Multimodal 0:00 Introduction: Meet Chris Ortega 0:32 Stabilizing the IT landscape at LMCU 1:40 Inside a top credit union 3:23 Building conviction for transformation 5:20 The Center of Excellence and the three C's 7:43 What surprised him about emerging tech 9:31 Where traditional project management falls short 11:25 Why agile fits today's pace 14:06…
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