188 Automating Tasks. What Matters?—Tim Hyde

188 Automating Tasks. What Matters?—Tim Hyde

From Manage Self, Lead Others: Emotional Intelligence and Leadership for Managers by Nina Sunday

May 19, 2026 · 25 min · Season 5 · Episode 187

About this episode

Tim Hyde discusses how leaders can improve their systems through automation to enhance decision-making and customer experiences.

Tim Hyde shows how leaders can reclaim hours every week by fixing the invisible gaps in their systems. In this conversation, we explore why automation is not about saving time, but about: - creating intimacy at scale - reducing friction in decision-making, and - designing smarter customer journeys that actually move people forward. You might like to know ... this podcast is also a vodcast (video podcast). You can watch every video version on our YouTube ⁠Channel. Subscribe now to be first to catch our next release https://www.youtube.com/@manageselfleadotherspodcast?sub_confirmation=1 Direct link to Tim Hyde's episode: https://youtu.be/uSmEZLrYs5Y SOUNDBITES [1:43] Why automation and system design should come before sales, marketing and delivery if leaders want scalable results. [2:18] Seeing customer journeys like lines of code and how one broken step can stop the entire business from working. [3:58] Where leaders should look first to find automation opportunities in their own workflows. [4:33] Using frequency as a decision filter to identify tasks that are worth automating and those that are not. [5:38] How long-standing annoyances and repeated behaviours signal high-value…

People in this episode

Host: Nina Sunday

Guest: Tim Hyde

Topics covered

  • automation
  • leadership
  • customer journeys
  • system design
  • decision-making
  • efficiency

Keywords

  • automation
  • leadership
  • customer experience
  • system design
  • efficiency
  • decision-making
  • intimacy at scale

Mentioned in this episode

Organizations: YouTube, Manage Self, Lead Others

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