Manage Self, Lead Others: Emotional Intelligence and Leadership for Managers

Jim Britt turns one word into a leadership gut-punch: resourceful. Then, he goes even further: what if source is love, and fear is something we accidentally fall in love with instead? In this episode, you’ll hear a true story of losing everything, making one decision not to quit, and watching opportunity appear almost on cue. We also unpack the hidden beliefs and self-talk that sabotage leaders, plus the approval-and-control paradox that makes smart people freeze when it matters most. View the video on Youtube here: https://youtu.be/NO9Z1CNuLM4?si=21K7C-nIWmdQhe16 Subscribe now to the Youtube channel to be first to catch our next release. https://www.youtube.com/@manageselfleadotherspodcast?sub_confirmation=1 SOUNDBITES [2:41] Why decision-making is the foundation for success . . . and what it takes to commit without keeping one foot out the door. [3:10] A rock-bottom story: losing everything, choosing not to quit, and the single decision that changed the trajectory. [5:12] Taking action when you have almost nothing . . . and how one small move can unlock unexpected opportunity. [6:26] What most people do wrongly when they try hard but get no results . . . and how coaching can flip outcomes fast. [7:45] Why vision boards are optional but decisions are not . . . and how progress is built in “today,” not someday. [8:51] Why we set a goal, make a decision, then generate fear to stop ourselves . . . and the hidden role of subconscious self-talk. [9:36] How core beliefs formed in the first six years can shape adult confidence, relationships, and leadership behaviour at work. [10:20] What “not feeling worthy” can look like in adulthood . . . from staying silent in meetings to self-sabotaging success. [12:13] Why speaking to an audience can feel like facing predators . . . and how ancient survival wiring shows up as modern fear. [12:55] The approval and control paradox: why needing approval blocks it, and why needing control creates more anxiety. [13:22] How letting go of approval and control helps you become more yourself . . . and why that is what audiences respond to. [14:44] A “never again” public speaking moment . . . and how to turn a rough first attempt into skill-building rather than avoidance. [16:12] How to identify your mindset by looking at results in any area of life . . . and why decisions quietly shape how you show up. [17:29] Why leaders inside organisations should write a book . . . using publishing as credibility, conversation fuel, and visibility. [18:23] Personal branding for employed leaders . . . and how being published can help you rise through the ranks. [19:12] Practical advice for success: become “resourceful” by reconnecting to source . . . and choosing vision over fear. [21:14] How to connect, work with, or be coached JIM BRITT https://jimbritt.com/contact-2/ https://jimbrittcoaching.com/ https://www.linkedin.com/in/jim-britt/ ABOUT PODCAST HOST, NINA SUNDAY Nina Sunday’s latest book, ‘’Manage Self, Lead Others: Constructive Conversations, True Self-Leadership, and Culture You Can’t Fake’’ now on Amazon - paperback or kindle. Amazon USA ⁠⁠⁠⁠https://a.co/d/3WaplI9⁠⁠⁠⁠ Amazon Australia ⁠⁠⁠⁠https://amzn.asia/d/0KwghaM⁠⁠⁠⁠ You can read any Kindle eBook on your PC, laptop or phone; you don’t need a Kindle device. === To learn more about face-to-face training programs with Nina Sunday or one of her experienced Facilitators from Brainpower Training Pty Ltd in Australia Pacific, visit: ⁠⁠⁠⁠⁠⁠⁠⁠⁠https://www.brainpowertraining.com.au...⁠ === To visit Nina Sunday's speaker site for global in-person speaking bookings visit: ⁠⁠⁠⁠⁠⁠⁠⁠⁠https://www.ninasunday.com/⁠⁠⁠⁠⁠⁠⁠⁠⁠ === Connect with Nina Sunday on LinkedIn ⁠ https://www.linkedin.com/in/ninasunday/ === To subscribe to Nina Sunday's blog go to ⁠⁠⁠⁠⁠⁠⁠⁠⁠https://www.brainpowertraining.com.au/⁠ ⁠⁠⁠⁠⁠⁠⁠⁠and scroll to bottom of the page to register Learn more about your ad choices. Visit megaphone.fm/adchoices

Natasha Hawker is co-founder of Employee Matters, your in-house HR and recruitment experts coming in and out of your business as and when you need them. A finalist in the Australian 2023 Telstra Best of Business Awards, Natasha Hawker is author of From Hire to Fire, Managing the Employee Life Cycle, Higher, Manage, Wellbeing and Exit. Soundbites [2:50] Difficult conversations in management and key questions managers should ask themselves. [3:10] Importance of normalizing feedback in everyday business to prevent difficult conversations from escalating. [3:43] The importance of having regular one-on-ones with employees to facilitate open communication. [3:57] Approach to daily huddles and how they improve accountability, communication, and listening skills, especially in remote teams. [5:55] Why managers avoid difficult conversations, highlighting the lack of formal training for managers on handling performance discussions. [6:12] Three key areas managers need to improve: hiring better, managing better, and exiting better. Structured feedback can prevent performance issues from escalating. [7:19] Personal experiences of avoiding feedback, explaining how unaddressed small issues can snowball over time. [8:08] Shift in business. Introducing private one-on-ones to create a space for open conversations before issues arise. [8:40] Vulnerability in leadership, encouraging managers to seek feedback from their teams. [9:50] Challenge of employees reacting emotionally to feedback, with de-escalation techniques from Never Split the Difference by Chris Voss. [11:29] Advice on acknowledging emotions during difficult conversations and using pauses to allow employees to express their feelings. [12:19] Role of social sensitivity in effective teams. Reading nonverbal cues and responding appropriately. [12:46] Recommendation to prepare employees for tough feedback conversations by framing them as growth opportunities. [13:48] Suggestion for a direct approach to sharing feedback, allowing employees to correct assumptions and engage in open dialogue. [14:10] Introduction to the topic of exit interviews, explaining their value in identifying trends, retention risks, and leadership challenges. [15:09] Concept of stay interviews—proactively engaging employees to understand what would keep them in the company. [16:17] Exploration of the benefits of an alumni program and how staying connected with former employees can lead to new business opportunities. [17:09] Shift in discussion to onboarding, explaining how poor onboarding increases turnover, emphasizing the need for structured induction programs. [20:38] Identification of a critical gap—many businesses underutilize their management teams, missing opportunities to increase productivity and profitability. [21:30] Information on how Employee Matters helps small to medium businesses with HR and recruitment, emphasizing that strong HR practices provide a competitive advantage. CONTACT NATASHA HAWKER Contact Employee Matters at employeematters.com.au to learn more about their HR and recruitment services. https://www.natashahawker.com/ LinkedIn: https://www.linkedin.com/in/natashahawker/ ABOUT PODCAST HOST, NINA SUNDAY CSP "Download from Nina Sunday's book a free chapter titled, Lead From The Front, an insightful deep dive into effective leadership. 1. Why “People Don't Quit Companies; They Quit Managers.” 2. The 8 Good Behaviors of a Manager. 3. Lead From the Front to Motivate Your Team. Grab your free PDF here https://www.ninasunday.com/workplace-wisdom-lead-from-the-front === Learn more about your ad choices. Visit megaphone.fm/adchoices

John Baldoni brings calm, clarity, and uncommon wisdom to leadership in a world defined by volatility. In this conversation, you will hear why innovation stalls when fear is left unchecked, how leaders create real psychological safety, and what grace under pressure actually looks like when decisions matter most. Experience our episodes in a whole new way—watch every video version on our YouTube Channel. Subscribe now to be the first to catch our next release. https://www.youtube.com/@manageselfleadotherspodcast?sub_confirmation=1 Sound Bites [2:16] How leaders embed innovation into culture and why innovation starts with removing fear, not adding tools. [3:04] What leaders must stop doing before asking for change. [4:05] Fear of judgment, silence in meetings, and how unsafe cultures shut down innovation. [5:01] Innovation as applied creativity. Small process changes that unlock productivity and fresh thinking. [8:27] Grace under pressure. How leaders maintain composure and connection during volatility and crisis. [8:53] The leadership pillars of connection, candor, commitment, courage, and community. [10:11] Why culture must be shared and lived, not worshipped, to truly scale leadership. [11:32] Grace as forgiveness. Letting go of mistakes in yourself and others to move forward. [11:56] Candor versus artificial harmony. Why truth telling strengthens teams. [13:52] Conversational equality. Drawing out quiet voices and balancing dominant speakers. [15:23] Language of influence. Disagreeing without blame through curiosity and respectful challenge. [17:23] Gemba leadership. Going to where the work happens to gain real insight. [17:59] Leading in volatility. The reflection practice of asking what is happening and what is not happening. [18:49] Using real time reflection as a team exercise to influence action. [20:04] Reading the white space. Why noticing what is not said builds strategic awareness. [20:30] Political savvy and influence. Understanding where real power and momentum live in organizations. JOHN BALDONI https://www.johnbaldoni.com/ https://www.linkedin.com/in/jbaldoni/ ABOUT PODCAST HOST, NINA SUNDAY Nina Sunday’s latest book, ‘’Manage Self, Lead Others: Constructive Conversations, True Self-Leadership, and Culture You Can’t Fake’’ now on Amazon - paperback or kindle. Amazon USA ⁠⁠⁠⁠https://a.co/d/3WaplI9⁠⁠⁠⁠ Amazon Australia ⁠⁠⁠⁠https://amzn.asia/d/0KwghaM⁠⁠⁠⁠ You can read any Kindle eBook on your PC, laptop or phone; you don’t need a Kindle device. === To learn more about face-to-face training programs with Nina Sunday or one of her experienced Facilitators from Brainpower Training Pty Ltd in Australia Pacific, visit: ⁠⁠⁠⁠⁠⁠⁠⁠⁠https://www.brainpowertraining.com.au...⁠ === To visit Nina Sunday's speaker site for global in-person speaking bookings visit: ⁠⁠⁠⁠⁠⁠⁠⁠⁠https://www.ninasunday.com/⁠⁠⁠⁠⁠⁠⁠⁠⁠ === Connect with Nina Sunday on LinkedIn ⁠https://www.linkedin.com/in/ninasunday/ ⁠⁠⁠⁠=== To subscribe to Nina Sunday's blog go to ⁠⁠⁠⁠⁠⁠⁠⁠⁠https://www.brainpowertraining.com.au/⁠ ⁠⁠⁠⁠⁠⁠⁠⁠and scroll to bottom of the page to register. Learn more about your ad choices. Visit megaphone.fm/adchoices

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In this episode with Michelle Pascoe, we lift the lid on mystery shopping and what it really reveals about leadership, service, and customer experience. From why traditional surveys fail, to how insight-based mystery shopping exposes what leaders never see when they are not present, this conversation explores how organisations can turn observation into improvement. We also look at generational expectations, the role of robotics, and why human connection still matters more than ever. SOUNDBITES Mystery shopping explained beyond the myths.Why surveys fail when feedback goes nowhere.What leaders miss when they are not on site.How insight-based reports outperform tick-box scores.The role of human connection alongside robotics.What Gen Z expects from seamless service.Why Net Promoter Score needs context to matter.Turning customer data into real improvement. ABOUT MICHELLE PASCOE Contact: https://www.michellepascoe.com LinkedIn: https://www.linkedin.com/in/michellepascoe/ Renowned for her expertise in the hospitality industry and backed by over three decades of experience, Michelle Pascoe is a Mystery Shopping expert, a Certified Speaking Professional delivering conference keynotes on the Customer Experience as well as workshops on Customer Service Excellence to frontline teams. ABOUT PODCAST HOST, NINA SUNDAY Nina Sunday’s latest book, ‘’Manage Self, Lead Others: Constructive Conversations, True Self-Leadership, and Culture You Can’t Fake’’ now on Amazon - paperback, Kindle or audiobook. Amazon USA ⁠⁠⁠⁠https://a.co/d/3WaplI9⁠⁠⁠⁠ Amazon Australia ⁠⁠⁠⁠https://amzn.asia/d/0KwghaM⁠⁠⁠⁠ If you would be willing to leave a review so others know it’s a good read, Nina would appreciate it. === Brainpower Training Australia To learn more about face-to-face training programs with Nina Sunday or one of her experienced Facilitators from Brainpower Training Pty Ltd in Australia Pacific, visit: ⁠⁠⁠⁠⁠⁠⁠⁠⁠https://www.brainpowertraining.com.au/signature-programs/⁠⁠⁠⁠⁠⁠⁠⁠⁠ === Speaking site: NinaSunday.com To visit Nina Sunday's speaker site for global in-person speaking bookings visit: ⁠⁠⁠⁠⁠⁠⁠⁠⁠https://www.ninasunday.com/⁠⁠⁠⁠⁠⁠⁠⁠⁠ === LinkedIn: Connect with Nina Sunday on LinkedIn ⁠⁠⁠⁠⁠⁠HERE⁠⁠⁠⁠⁠⁠ === Blog To subscribe to Nina Sunday's blog go to ⁠⁠⁠⁠⁠⁠⁠⁠⁠https://www.brainpowertraining.com.au/ ⁠⁠⁠⁠⁠⁠⁠⁠⁠and scroll to bottom of page to register. Learn more about your ad choices. Visit megaphone.fm/adchoices

Mahesh M. Thakur is a former executive with Microsoft, Amazon, Intuit, and GoDaddy, and brings battle-tested experience from Silicon Valley. In this episode, Mahesh M. Thakur explains: how companies are getting AI adoption wrong why boiling the ocean fails why every organization needs a Chief AI Officer (CAIO) to align data, models, and leadership vision into one cohesive strategy. Youtube video link: https://youtu.be/m3S1KxBQmgk TALKING POINTS [1:55] Why every organisation now needs a Chief AI Officer (CAIO). [1:55] Why companies fail at AI adoption (“boiling the ocean”). [5:25] How to get AI ROI fast using a test-and-learn method. [8:46] Why alignment and culture matter more than technology. [15:02] Why internal data + internal models = long-term competitive advantage. [4:41] How AI exposes leaders with fixed mindsets [14:46] How Silicon Valley thinking influences AI leadership. [9:55] Why RPE (revenue per employee) is the new metric. [5:25] Why AI is a “force multiplier” for leaders. ABOUT MAHESH M. THAKUR https://maheshmthakur.com/ LinkedIn: https://www.linkedin.com/in/maheshmthakur/ MORE ABOUT Mahesh M. Thakur is a globally recognised Master Certified Coach and former tech leader with Microsoft AI, Amazon, Intuit, and GoDaddy. With over 10,000 hours of executive coaching for the C-Suite, Mahesh M. Thakur is named in the Top 100 Executive Coaches worldwide. Before dedicating his career to coaching, Mahesh managed and grew a $600M+ P&L and helped shape cultures of innovation, having worked alongside industry icons, including Bill Gates and Satya Nadella. His insights and thought leadership have been featured in Forbes, Yahoo Finance, and Business Newswire. ABOUT PODCAST HOST, NINA SUNDAY Nina Sunday’s latest book, ‘’Manage Self, Lead Others: Constructive Conversations, True Self-Leadership, and Culture You Can’t Fake’’ now on Amazon - paperback, Kindle or audiobook. Amazon USA ⁠⁠⁠https://a.co/d/3WaplI9⁠⁠⁠ Amazon Australia ⁠⁠⁠https://amzn.asia/d/0KwghaM⁠⁠⁠ If you would be willing to leave a review so others know it’s a good read, Nina would appreciate it. === Brainpower Training Australia To learn more about face-to-face training programs with Nina Sunday or one of her experienced Facilitators from Brainpower Training Pty Ltd in Australia Pacific, visit: ⁠⁠⁠⁠⁠⁠⁠⁠https://www.brainpowertraining.com.au/signature-programs/⁠⁠⁠⁠⁠⁠⁠⁠ === Speaking site: NinaSunday.com To visit Nina Sunday's speaker site for global in-person speaking bookings visit: ⁠⁠⁠⁠⁠⁠⁠⁠https://www.ninasunday.com/⁠⁠⁠⁠⁠⁠⁠⁠ === LinkedIn: Connect with Nina Sunday on LinkedIn ⁠⁠⁠⁠⁠HERE⁠⁠⁠⁠⁠ === Blog To subscribe to Nina Sunday's blog go to ⁠⁠⁠⁠⁠⁠⁠⁠https://www.brainpowertraining.com.au/ ⁠⁠⁠⁠⁠⁠⁠⁠and scroll to bottom of page to register. Learn more about your ad choices. Visit megaphone.fm/adchoices

Want to know the secret to leading with creativity, driving innovation, and making AI your competitive edge? Nils Vesk, founder of Ideas with Legs and author of The Reinvention Spirit and Innovation Archetypes, shares how leaders can turn ideas into impact. Experience our episodes in a whole new way and watch every video version on our YouTube channel HERE Subscribe to catch each episode release. Soundbites [01:44] How AI shifts the role of human imagination [03:08] Moving past fear and resistance to AI adoption [03:27] Three essentials of behavior change [06:49] The four phases of innovation [08:37] Behavioural science, data, and futurist thinking [09:31] Innovation behaviors across organizations [12:44] Continuous improvement vs. Innovation [14:40] Why leaders should ask big-picture questions [15:07] Making innovation a habit – why five minutes is enough [16:35] Psychological safety vs. stopping ideas [17:04] The “20 ideas” muscle technique [19:33] Overcoming a mental blank and strengthening creative neuroplasticity CONTACT NILS VESK Website: https://nilsvesk.com/ LinkedIn: https://www.linkedin.com/in/nilsvesk/overlay/contact-info/ ABOUT PODCAST HOST, NINA SUNDAY Nina Sunday’s latest book, ‘’Manage Self, Lead Others: Constructive Conversations, True Self-Leadership, and Culture You Can’t Fake’’ now on Amazon. Amazon USA ⁠⁠https://a.co/d/3WaplI9⁠⁠ Amazon Australia ⁠⁠https://amzn.asia/d/0KwghaM⁠⁠ === Brainpower Training To learn more about face-to-face training programs with Nina Sunday or one of her experienced Facilitators from Brainpower Training Pty Ltd in Australia Pacific, visit: ⁠⁠⁠⁠⁠⁠⁠https://www.brainpowertraining.com.au/signature-programs/⁠⁠⁠⁠⁠⁠⁠ === To visit Nina Sunday's speaker site for global in-person speaking bookings visit: ⁠⁠⁠⁠⁠⁠⁠https://www.ninasunday.com/⁠⁠⁠⁠⁠⁠⁠ === LinkedIn: Connect with Nina Sunday on LinkedIn ⁠⁠⁠⁠HERE⁠⁠⁠⁠ === Blog To subscribe to Nina Sunday's blog go to ⁠⁠⁠⁠⁠⁠⁠https://www.brainpowertraining.com.au/ ⁠⁠⁠⁠⁠⁠⁠and scroll to the bottom of the page to register. Learn more about your ad choices. Visit megaphone.fm/adchoices

Guest is Tricia Benn, CEO of C-SUITE NETWORK™ and General Manager of The Hero Club. Tricia Benn has created a powerful ecosystem of executives, industry leaders, and investors focused on integrity, transparency, and meaningful business success. Host of C-Suite Success podcast: https://c-suitenetwork.com/c-suite-success-with-tricia-benn-2/ SOUNDBITES [00:00] The Four R’s framework for creating meaningful connection – Relevancy, Reach, Reciprocity, and Respect. [02:05] The impact of announcing a woman-led business and authentic leadership representation. [03:10] How conversations between peers become mutual coaching for growth and learning. [04:00] Lessons from martial arts leader Elliot Marshall – learning to coach others as themselves, not as you. [05:15] Leadership as developing champions by embracing difference. [06:10] Healthy versus destructive ego – why collaboration wins over competition. [07:05] How the Four R’s guide community culture at the C-Suite Network. [08:00] Building diversity and inclusivity through respect and genuine curiosity. [08:45] Language shapes culture – from “networking” to “connecting” and “yes, and…” mindsets. [09:30] Storytelling as a bridge for influence and authenticity in leadership. [11:20] Success stories – Evan and Rachel Dash of Dash Appliances and leadership resilience. [12:00] Authenticity over image – the end of the “perfect package” era in business. [12:35] Vulnerability Vs. self-indulgence – when sharing becomes service, not therapy. [14:02] Oversharing, poor coaching, and the importance of serving the audience. [15:10] Trusting intuition on stage – sharing one-minute stories that serve a purpose. [16:05] Working with Geoffrey Hayzlett – mutual challenge and respect in leadership partnership. [17:00] The power of people who challenge you to elevate your best self. [17:40] Managing a fully remote global team – creating unity through mission and clarity. [18:20] Why remote work can be as real and effective as in-person connection. [19:10] Defining success, appreciation, and trust across distributed teams. [20:00] Scaling from 120 to now 600 events per year through adaptability and technology. [20:45] Reinventing enterprise value and profitability through collaboration models. [21:15] Lessons from COVID – transformation and connection through disruption. [22:10] Gratitude and closing reflections – leadership as service and shared humanity. ABOUT TRICIA BENN Tricia Benn is CEO of the C-Suite Network, an invitation-only membership organization for CEOs, founders, and investors and CEO of the Hero Club. ⁠⁠https://c-suitenetwork.com/⁠⁠⁠⁠https://heroceoclub.com/⁠⁠ Podcast C-Suite Success: https://c-suitenetwork.com/c-suite-success-with-tricia-benn-2/ LinkedIn:⁠⁠ https://www.linkedin.com/in/triciabenn/⁠⁠ https://www.linkedin.com/in/triciabenn/⁠⁠ ABOUT PODCAST HOST, NINA SUNDAY Contact: https://www.ninasunday.com/contact Nina Sunday’s book, ‘’Manage Self, Lead Others: Constructive Conversations, True Self-Leadership, and Culture You Can’t Fake’’ on Amazon. Amazon USA ⁠⁠⁠⁠⁠https://a.co/d/3WaplI9⁠⁠⁠⁠⁠ Amazon Australia ⁠⁠⁠⁠⁠https://amzn.asia/d/0KwghaM⁠⁠⁠⁠⁠ To learn more about Nina Sunday's face-to-face training programs in Australia Pacific region visit: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://www.brainpowertraining.com.au/signature-programs/⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ To visit Nina Sunday's speaker site visit: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://www.ninasunday.com/⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ Nina presents in Australia, New Zealand, Asia, and globally === LinkedIn ⁠⁠⁠⁠⁠⁠⁠ https://www.linkedin.com/in/ninasunday/ Subscribe to Nina Sunday's blog: https://www.brainpowertraining.com.au/ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠and scroll to bottom of the page. Learn more about your ad choices. Visit megaphone.fm/adchoices