EP19: How to Build A Customer Retention Program with Swire Ho

EP19: How to Build A Customer Retention Program with Swire Ho

From Manage Your Projects With Confidence! by Cerila Gailliard, PMP, CSM

November 10, 2025 · 37 min · Season 2 · Episode 19

About this episode

Swire Ho discusses the importance of customer retention programs for business growth and cost savings.

🎙️ The Inside Scoop. Most businesses spend a fortune chasing new customers while completely ignoring the ones they already have. That’s a costly mistake. I’m joined by Swire Ho, who will explain how a smart customer retention program can grow your business, save you money, and turn loyal customers into brand ambassadors. ✨ Guest Resource. Connect with Swire → Garuda Promo and Branding Solutions → Special Offer → Holiday Gift Guide → LinkedIn 👤 Guest. Garu...

People in this episode

Host: Cerila Gailliard

Guest: Swire Ho

Topics covered

  • customer retention
  • business growth
  • brand ambassadors
  • cost-saving strategies
  • marketing

Keywords

  • customer retention
  • business strategy
  • loyal customers
  • marketing
  • brand ambassadors

Mentioned in this episode

Organizations: Garuda Promo and Branding Solutions

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