
EP19: How to Build A Customer Retention Program with Swire Ho
From Manage Your Projects With Confidence! by Cerila Gailliard, PMP, CSM
November 10, 2025 · 37 min · Season 2 · Episode 19
About this episode
Swire Ho discusses the importance of customer retention programs for business growth and cost savings.
🎙️ The Inside Scoop. Most businesses spend a fortune chasing new customers while completely ignoring the ones they already have. That’s a costly mistake. I’m joined by Swire Ho, who will explain how a smart customer retention program can grow your business, save you money, and turn loyal customers into brand ambassadors. ✨ Guest Resource. Connect with Swire → Garuda Promo and Branding Solutions → Special Offer → Holiday Gift Guide → LinkedIn 👤 Guest. Garu...
People in this episode
Host: Cerila Gailliard
Guest: Swire Ho
Topics covered
- customer retention
- business growth
- brand ambassadors
- cost-saving strategies
- marketing
Keywords
- customer retention
- business strategy
- loyal customers
- marketing
- brand ambassadors
Mentioned in this episode
Organizations: Garuda Promo and Branding Solutions
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