Rewriting the Playbook for Business Performance
From Manager Memo podcast by Len Samborowski, MBA Associate Professor, Nichols College
February 25, 2026 · 30 min · Season 8 · Episode 40
About this episode
Joe Bockerstette discusses business performance and supply chain transformation strategies.
Joe Bockerstette is a former consulting partner at Price Waterhouse Cooper and a seasoned leader in supply chain transformation. Currently a partner at Business Enterprise Mapping (BEM), Joe helps companies untangle complex workflows and build sustainable systems for growth. Along the way we discuss – Working for UPS (3:30), The Pressure of Big Four Consulting (5:30), Angel Investors (6:45), $20 Million Heartbreak (8:55), The Origin of Business Mapping (10:00), Red Clouds and Quick Wins (11:15), Why Leaders Misunderstand Process (14:00), The "SAW" Workshop (17:45), Measuring Effectiveness vs. Efficiency (19:00), Right Process = Great Deliverable (24:15) and Amy and "I've Got This" National Down Syndrome Society (25:30). Interested in streamlining your business processes? Visit Joe at Business Enterprise Mapping Watch Amy Bockerstette's "I've Got This" moment with Gary Woodland at the 2019 Waste Management Phoenix Open. This podcast is partnered with LukeLeaders1248, a nonprofit that provides scholarships for the children of military Veterans. Send a donation, large or small, through PayPal @LukeLeaders1248; Venmo @LukeLeaders1248; or our website @ www.lukeleaders1248.com . Music…
People in this episode
Host: Len Samborowski
Guest: Joe Bockerstette
Topics covered
- business performance
- supply chain transformation
- workflow optimization
- leadership
- consulting
- investment
- process management
Keywords
- business mapping
- efficiency
- effectiveness
- angel investors
- consulting
- leadership
- process misunderstanding
- sustainable systems
- workflows
Sponsors
LukeLeaders1248
Mentioned in this episode
Organizations: Price Waterhouse Cooper, Business Enterprise Mapping, UPS, National Down Syndrome Society, Kenny Kilgore
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