AI Upskilling at Scale: Bank of America’s Bernard Hampton
About this episode
The episode discusses how Bank of America is preparing its workforce for an AI future through upskilling and reskilling initiatives led by Bernard Hampton.
Today’s episode, the final one of Season 13, explores how Bank of America is preparing a massive global workforce for an AI future through upskilling and reskilling. Bernard Hampton, head of the financial institution’s Academy, explains how the learning and development organization focuses on workforce agility and a building combination of technical and soft skills. Bernard outlines a three-level approach to adopting artificial intelligence and shares situations in which he feels humans need to stay in the loop. Read the episode transcript here. Guest bio: Bernard Hampton leads The Academy, which is responsible for onboarding and upskilling more than 200,000 employees as Bank of America’s chief people organization. The Academy, a team of more than 1,000 dedicated professionals, provides expert facilitation and coaching, compliance education, and immersive technology. Hampton joined the bank in 2004 and has served in many leadership roles, including as a consumer banking division executive. In addition to serving as the bank’s executive market sponsor for the West Palm Beach market, he is an executive sponsor for multiple employee engagement groups, networks, and development…
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