About this episode

The episode discusses the challenges of prior authorization in healthcare and the need for modernization to improve transparency and patient trust.

Episode Summary In this episode of the MedCity Pivot Podcast, host Arundhati Parmar sits down with Javier Gonzalez (Abarca Health) and Tanvi Patel (Amazon Pharmacy) to unpack one of healthcare's most frustrating processes: prior authorization. The conversation explores how outdated systems, lack of transparency, and fragmented communication are eroding patient trust and delaying care. From policy complexity and data gaps to operational risks, the guests break down why prior authorization remains such a challenge—and what it will take to modernize it at scale. They also highlight the critical role of transparency, interoperability, and consumer expectations in shaping the future of healthcare. With insights from both payer and pharmacy perspectives, this episode paints a clear vision of a more patient-centered system where access to medication is faster, clearer, and more trustworthy Links & Resources Connect with Arundhati Parmar aparmar@medcitynews.com https://twitter.com/aparmarbb?lang=en https://medcitynews.com/ Keywords prior authorization healthcare transparency patient trust interoperability digital pharmacy healthcare innovation medication adherence health tech ePA patient…

People in this episode

Host: Arundhati Parmar

Guests: Javier Gonzalez, Tanvi Patel

Topics covered

• prior authorization
• healthcare transparency
• patient trust
• interoperability
• healthcare innovation

Keywords

• prior authorization
• healthcare
• transparency
• patient trust
• interoperability
• digital pharmacy
• healthcare innovation
• medication adherence
• health tech

Mentioned in this episode

Organizations: Abarca Health, Amazon Pharmacy

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