Ep. 125 - Crafting a Culture of Service at Uptown Alley, AAMA FEC of the Year Finalist, with Chris Barton
About this episode
Chris Barton discusses the evolution of Uptown Alley and the importance of service in creating memorable guest experiences.
On this special edition of the Memory Makers Podcast, Russ continues our special 4-part series featuring the finalists for the American Amusement Machine Association (AAMA) FEC of the Year award! We are joined next by Chris Barton, Assistant General Manager of Uptown Alley in Surprise, Arizona. Chris shares how this 60,000-square-foot powerhouse has evolved from a bowling-centric hub into a diverse entertainment destination. "The biggest thing that I believe sets us apart is service. I want my team to be able to tell me: What did you do today that the guest is going to remember tomorrow?" — Chris Barton, Uptown Alley We dive deep into the "entertainment arms race," the importance of scratch-kitchen dining, and why "hiring the person, not the resume" is the secret sauce to creating unforgettable guest memories. Whether you’re curious about navigating tech trends or building community ties, Chris offers a masterclass in staying relevant through humility and extreme ownership.
More episodes of Memory Makers Podcast
- Ep. 134 - First Impressions of Your Venue
- Ep. 133 - Proactive Legal Strategies for Family Entertainment Centers with Kevin Lonzo
- Ep 132 - Insider Secrets from the Trade Show Floor (+New Studio Set)
- Ep. 131 - Reimagining Mini Golf with Robin Schwartzman and Tom Loftus of A Couple of Putts
- Ep. 130 - Building Better Player Experiences with David Spira of Room Escape Artist
- Ep. 129 - The Strategic Evolution of Virtual Reality in FECs with Armando Lanuti
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