17% Moments: Emotional Intelligence and Leadership Under Pressure with Steve Gutzler
About this episode
This episode discusses the impact of emotional intelligence on leadership during high-pressure situations with expert Steve Gutzler.
On this episode of the MGMA Insights Podcast , Sr. Editor and host Daniel Williams is joined by Steve Gutzler , nationally recognized leadership expert and opening keynote speaker at the 2026 MGMA Financial Conference in Phoenix . This episode explores how emotional intelligence, stress regulation, and self‑leadership determine a leader’s true influence — especially during what Steve calls the “17% moments” : high‑pressure situations when emotions spike, decisions are harder, and leadership reputations are made or broken. Designed for medical practice leaders, financial executives, and MGMA members, this conversation delivers practical strategies for managing emotional hijacking, leading difficult conversations, sustaining resilience during financial pressure, and setting the emotional tone for teams in healthcare’s most demanding environments. Key Takeaways [02:28] What “17% Moments” Are — and Why They Matter More Than Strategy Steve explains the brain science behind leadership under stress, revealing why leaders are judged less by daily performance (the “83%”) and more by how they respond when pressure peaks. [04:54] Why Healthcare Leaders Are Especially Vulnerable to Emotional…
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