About this episode

Tawnya Capps shares her journey and insights on leadership and empathy in healthcare management.

On this episode of the MGMA Insights Podcast , host and senior editor Daniel Williams sits down with Tawnya Capps, CMPE, ACMPE , practice administrator at Colorado Cardiovascular Surgical Associates. In this MGMA member spotlight , Tawnya reflects on nearly 30 years in the same practice — starting at the front desk and eventually stepping into executive leadership. The conversation explores servant leadership, building trust through empathy, the value of professional networking, and what it means to model resilience and confidence for the next generation. Episode takeaways There’s power in growing up inside a practice. Having worked in nearly every role — front desk, billing, coding, HR, scheduling, and leadership — Tawnya brings deep operational empathy and credibility to her administrator role. Leadership doesn’t mean distancing yourself from the work. Stepping in to check in patients or cover gaps isn’t symbolic — it’s practical, culture‑building, and reinforces that every role in a practice matters. Careers don’t always start with a master plan. Tawnya’s path into leadership was shaped by curiosity, timing, and opportunity — not a rigid roadmap — underscoring the value of…

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