Microsoft Teams Phone and Recording - API Integrations, Automations - Ben Richardson at SmartSearch
About this episode
Ben Richardson and Andy Whiteside discuss SmartSearch's transition to cloud-based call recording with Numonix for Microsoft Teams.
Ben Richardson, Infrastructure Engineer at SmartSearch, and Andy Whiteside, VP of Sales at Numonix, discuss SmartSearch's move from legacy on-premise call recording to Numonix's IX Cloud platform for Microsoft Teams. • SmartSearch needed more than compliance recording, with usability, QA reporting, and third-party integration as critical requirements • How SmartSearch integrated Numonix with Attention to automate sales call scoring and update HubSpot CRM via API • Deploying Numonix took ju...
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