How to Respond in Times of Uncertainty with Amanda Kwong + Part 2: Key Takeaways

How to Respond in Times of Uncertainty with Amanda Kwong + Part 2: Key Takeaways

April 16, 2026 · 4 min · Season 12 · Episode 6

About this episode

Carrie Fox reflects on key lessons about trust and communication from her conversation with Amanda Kwong.

In this week's reflection, Carrie draws out three lessons from her conversation with Amanda Kwong, director of the Public Health Communications Collaborative . The throughline: when your goal is building trust, the words you choose — and the ones you're willing to let go of — matter more than most of us realize. It's a short but worth-your-time listen before you head into your week. (00:00) - Welcome to Mission Forward (00:40) - Changing Words Does Not Mean Changing Values (01:36) - Plain Language is NOT Dumbing Down (02:33) - Trust is Cumulative

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