Inside Just Eat's AI Lab: Voice Agents & Agentic Commerce

About this episode

Guthrie Cooper and Nidhi Sharma from Just Eat Takeaway.com discuss the company's internal innovation strategies in AI and robotics.

Guthrie Cooper (Senior Group Product Manager, AI & Robotics) and Nidhi Sharma (Global Head of Engineering AI & Incubation) from Just Eat Takeaway.com join the MLOps.community to pull back the curtain on how one of Europe's largest food delivery platforms is running an internal innovation engine. From autonomous delivery robots to agentic AI voice assistants, they share what it actually takes to build like a startup inside a 40,000-person company. Inside Just Eat's AI Lab: Voice Agents & Agentic Commerce // MLOps Podcast #377 with Just Eat Takeaway.com's Guthrie Cooper (Senior Group Product Manager, AI & Robotics) and Nidhi Sharma (Global Head of Engineering AI & Incubation) 🤖 Delivery Robots — How JET partnered with RIVR and DELIVERS.AI to deploy physical AI ground robots in Zurich, Milton Keynes, and Bristol, and what the first pilots taught the team 🧠 AI Incubation at Scale — How Nidhi's team built a dedicated incubation unit to fast-track AI experiments without the red tape of a large enterprise 🎙️ AI Voice Assistant — The story behind JET's new voice-first food ordering experience, and the ML challenges of building a conversational concierge at scale 🦾…

People in this episode

Host: Demetrios

Guests: Guthrie Cooper, Nidhi Sharma

Topics covered

• AI and Robotics
• Voice Assistants
• Corporate Innovation
• Autonomous Delivery
• AI Incubation
• MLOps

Keywords

• AI Lab
• Voice Agents
• Agentic Commerce
• Delivery Robots
• AI Incubation
• Conversational AI
• Corporate Innovation

Mentioned in this episode

Organizations: Just Eat Takeaway.com, RIVR, DELIVERS.AI

Places: Zurich, Milton Keynes, Bristol, Europe

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