About this episode

The episode discusses HotelKey's self check-in kiosk technology and its benefits for hotel operations.

HotelKey's self check-in kiosk scans an ID, runs face verification, and issues keys without a front desk line. I talk with Aditya Thyagarajan , co-founder of HotelKey , and Fareed Ahmad , co-founder and CEO of HotelKey, about why kiosks only work when they connect directly to the #PMS . 🪪 Guests scan ID, complete face verification, pick an available room, and check in 🔑 The kiosk handles check-in, check-out, duplicate keys, stay extensions, room moves, and room-out-of-order 🧩 HotelKey builds the kiosk inside the PMS ecosystem instead of bolting on integrations later 🧑‍💻 HotelKey backs the kiosk with 24/7 live support so guests can tap a button and reach an agent 🏨 Owners testing it say lines shrink and staff shifts from desk transactions to guest interaction Want the weekly roundup of news, videos, and what you might've missed from #NoVacancyNews ? Text HOTEL to 66866.

People in this episode

Guests: Aditya Thyagarajan, Fareed Ahmad

Topics covered

• self check-in
• hotel technology
• guest experience
• automation
• face verification
• ID scanning

Keywords

• self check-in kiosk
• ID scan
• face verification
• hotel management
• guest interaction
• 24/7 support

Mentioned in this episode

Organizations: HotelKey, PMS

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