Building a Conducive Telehealth Virtual Space

About this episode

Terry Fletcher discusses how environmental elements can enhance the Telehealth experience for patients and providers.

A commonly cited concern regarding Telehealth utilization is that it may not provide an equivalent experience—or may even offer an inferior one—for both patients and providers, due to the absence of shared physical presence. For example, one concern that has been raised includes missing patient non-verbal cues as the provider may not be able to view all of the physical manifestations of the patient during a video visit. While the patient and provider may not be in the physical presence of one another, the environmental elements at both ends of the interaction can still influence the effectiveness of a Telehealth visit. In this episode of the NSCHBC Edge Podcast, Terry Fletcher, discusses the newly gathered information that patients' have shared that would make for a more conducive Telehealth encounter.

People in this episode

Guest: Terry Fletcher

Topics covered

• Telehealth
• virtual care
• patient experience
• healthcare technology
• provider interaction

Keywords

• Telehealth
• virtual space
• patient non-verbal cues
• healthcare
• video visit

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