117. We Turned OFFBounds Into an AI-Powered Newsroom

About this episode

Paula Macaggi discusses the transformation of OFFBounds into an AI-powered media company and the implications for retail operations.

Check our new website: OFFBounds.tv What does a media company built for the AI era actually look like? In this special solo episode of OFFBounds, Paula Macaggi shares how OFFBounds evolved from a retail podcast into an AI-powered media company built with humans and agents working together. After 117 episodes and conversations with executives from more than 30 countries, OFFBounds launched OFFBounds Intelligence, a retail intelligence platform designed to help operators surface the signals, trends, and strategic insights that actually matter. Paula breaks down the thinking behind the platform, the rise of agentic AI, and why the future of business will belong to professionals who learn how to work alongside AI agents instead of competing against them. The episode also explores real-world examples of AI already transforming retail operations and commerce in 2026. From autonomous stores and AI-run workflows to practical use cases inside companies like The Vitamin Shoppe and Tecovas, Paula explains how operators are using AI to improve customer experience, inventory management, speed of execution, and decision-making. She also takes listeners inside the OFFBounds Intelligence…

People in this episode

Host: Paula Macaggi

Topics covered

• AI in retail
• media evolution
• business strategy
• customer experience
• inventory management
• AI agents

Keywords

• AI-powered newsroom
• retail intelligence
• autonomous stores
• AI workflows
• market patterns
• customer experience
• decision-making

Mentioned in this episode

Organizations: OFFBounds, OFFBounds Intelligence, The Vitamin Shoppe, Tecovas, Business Insider, ShiSh

Books & works: The Coming Wave

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