About this episode

Rob Volpe discusses how empathy, often seen as a soft skill, became a cornerstone of his business success.

What happens when the "soft skill" everyone tells you to hide turns out to be the thing that built your business? Rob Volpe spent nearly two decades running Ignite 360, a consumer insights and strategy firm he bootstrapped, self-funded, and grew without ever missing payroll — before exiting through acquisition. Along the way he became known as the Empathy Activist, author of the award-winning Tell Me More About That: Solving the Empathy Crisis One Conversation at a Time. His work is built on...

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