About this episode

Des Traynor discusses Intercom's AI-first approach and the capabilities of their AI customer service agent, Fin.

Intercom co-founder and CSO Des Traynor joins OPTO Sessions to unpack the company’s AI-first shift and Fin, the 27-part AI customer service agent that delivers better, faster answers up to 94% of the time. ----- The content in this podcast is for informational purposes only. Opto Markets LLC does not recommend any specific securities or investment strategies. Investing involves risk & investments may lose value, including the loss of principal. Past performance does not guarantee future results. Investors should consider their investment objectives and risks carefully before investing. The information provided is not an endorsement of this product and is for information and/or educational purposes only.

People in this episode

Hosts: Haydn Brain, Ed Gotham

Guest: Des Traynor

Topics covered

• customer support
• AI technology
• automation
• business strategy
• customer service

Keywords

• Intercom
• AI customer service
• automation
• Des Traynor
• Fin
• customer support

Mentioned in this episode

Organizations: Intercom

Products: Fin

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