The People Part, Continued: Hard Conversations, Letting Go, and Leading with Clarity
About this episode
The episode discusses managing difficult employee conversations and termination procedures in oral surgery practices.
This SOMSA podcast episode, part of our New Admin Series, features a candid conversation between host Lucy and HR consultant Adrienne Twigg of Bent Ericksen & Associates, focused on managing difficult employee conversations and termination procedures within oral surgery practices . They dive into how OMS practice administrators can approach performance issues, interpersonal conflict, and behavior problems with confidence, empathy, and clarity. Adrienne emphasizes the value of preparation, documentation, and emotional regulation before any HR conversation. Lucy shares a specific, real-life situation involving clinic cleanliness and front desk accountability , providing listeners with an actionable example of how to address workplace issues using daily checklists, verbal warnings, and written follow-ups. Adrienne outlines the necessary steps before terminating an employee—from understanding your state's laws and ensuring fair processes to protecting patient safety and team morale. Key takeaways include how to structure feedback, encourage team collaboration, maintain professionalism during termination, and whether and when to conduct exit interviews . It's essential listening for…
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