Fraud Frontlines: How Payments Stay Protected

About this episode

This episode explores the critical world of payments operations and fraud prevention with insights from industry leaders.

Most people don’t think twice about how their payments work until they don’t. Whether it’s a fraud alert freezing your card, a delayed online order, or a transaction that won’t go through, payment operations and fraud prevention take center stage. In this episode, Shao Shroff sits down with Josh Pope, Global Head of Payments Operations and Jenifer Robinson, Global Head of Fraud Prevention, to explore the invisible yet critical world of payments operations. We’ll uncover how these teams work behind the scenes to help transactions flow seamlessly, fraud risks are managed, and businesses stay resilient, even in times of crisis. Why have payment operations become such a top priority for clients? How has the digital age changed expectations for speed, security, and service? And what really happens when things go wrong? Tune in for a fascinating look at the backbone of the payments ecosystem. Sources: 1“Did you know we move nearly $10 trillion globally each day through over 170 countries and 120 currencies at more than 5,000 transactions per second?” (Chairman and CEO Letter to Shareholders) 2 “We've seen this business grow from around 8 billion in sales to over 18 billion in sales…

People in this episode

Host: Shao Shroff

Guests: Josh Pope, Jenifer Robinson

Topics covered

• payments operations
• fraud prevention
• transaction security
• digital age
• business resilience

Keywords

• fraud prevention
• payments operations
• transaction security
• digital payments
• business resilience

Mentioned in this episode

Organizations: J.P. Morgan Payments

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