About this episode

This episode discusses transforming a concierge-style medical practice into a team-based model for aging patients with chronic conditions.

How do you transform a concierge-style medical practice into a team-based model that truly serves aging patients with chronic conditions? In this episode of “PEMBA On Demand,” host Dr. Norman A. Chapin interviews Sandy Valino Stock, Managing Medical Director at OSF Complete Care 55 Plus. Sandy shares her journey from running a concierge-style direct primary care practice to leading a team-based, insurance-inclusive model that focuses on adults 55 and older living with chronic conditions. She offers insights on adapting care models to patient needs, implementing innovative programs, and balancing leadership with clinical work. The discussion also explores physician well-being, the value of mentorship, and strategies for building sustainable, patient-centered healthcare systems. Show Highlights: Transitioning from a concierge-style direct primary care model to an insurance-inclusive system How to adapt healthcare practices to evolving patient needs and market demands Designing a unique care model for patients aged 55+ with chronic conditions at OSF Complete Care 55 Plus The impact of team-based care and cross-training staff on patient experience and efficiency Leveraging remote…

People in this episode

Host: Dr. Norman A. Chapin

Guest: Sandy Valino Stock

Topics covered

• concierge care
• team-based model
• chronic conditions
• patient-centered healthcare
• physician well-being
• mentorship
• remote patient monitoring

Keywords

• concierge care
• team-based care
• chronic conditions
• patient experience
• physician burnout

Mentioned in this episode

Organizations: OSF Complete Care 55 Plus, Physician Executive MBA at the University of Tennessee

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