AI in Banking: The Risk Beyond the Reward
About this episode
The episode explores the impact of AI on banking and the associated insurance implications.
ChatGPT reached a million users in just five days, while Bank of America's AI assistant Erica has handled over two billion customer interactions without human intervention. The AI revolution in banking isn't coming—it's already here, transforming how financial institutions operate and creating complex liability questions few insurance policies directly address. Mark Waldeck, Team Leader and Broker with CRC Chicago, takes us beyond the marketing hype to explore the serious insurance implicatio...
Topics covered
- AI
- banking
- insurance
- liability
Keywords
- ChatGPT
- Bank of America
- AI assistant
- customer interactions
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