Plumbing Department Systems, Culture & Processes

About this episode

Ryan Fitzgerald discusses how he scaled a plumbing department within an HVAC company from $400,000 to over $5 million in one year.

Guest: Ryan Fitzgerald — Plumbing Department Leader, Fitzgerald Heating Air and Plumbing (Las Vegas, NV) Guest Links: Facebook: Ryan Fitzgerald (Las Vegas, Nevada) This episode covers how to layer a plumbing department onto an existing HVAC company and scale it from almost nothing to over $5 million in a single year. Ryan Fitzgerald joined a company in Las Vegas that was doing $14 million in HVAC but only $400,000 in plumbing, and within his first full year built the plumbing side to $5.4 million with a team of eight technicians and four installers. He breaks down exactly how that happened: a dedicated outbound team hammering phones to fill the board, assigning calls based on each tech's strengths and weaknesses, a four-option sales process where the homeowner feels empowered to choose rather than pressured, and leveraging HVAC cross-selling to get plumbing in the door. The conversation gets into why implementing systems too early can actually hurt you, including a real example of a field manager role they tried at $5 million that created friction between installers and sales techs and had to be pulled back until $7 or $8 million. Ryan also shares how growing too fast led to…

People in this episode

Host: HookAgency.com

Guest: Ryan Fitzgerald

Topics covered

• plumbing systems
• HVAC integration
• business scaling
• team management
• sales processes
• company culture

Keywords

• plumbing department
• HVAC company
• business growth
• sales strategy
• team dynamics
• warranty callbacks
• training technicians

Mentioned in this episode

Organizations: Fitzgerald Heating Air and Plumbing

Places: Las Vegas, NV, Las Vegas

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