Plumbing Department Systems, Culture & Processes
About this episode
Ryan Fitzgerald discusses how he scaled a plumbing department within an HVAC company from $400,000 to over $5 million in one year.
Guest: Ryan Fitzgerald — Plumbing Department Leader, Fitzgerald Heating Air and Plumbing (Las Vegas, NV) Guest Links: Facebook: Ryan Fitzgerald (Las Vegas, Nevada) This episode covers how to layer a plumbing department onto an existing HVAC company and scale it from almost nothing to over $5 million in a single year. Ryan Fitzgerald joined a company in Las Vegas that was doing $14 million in HVAC but only $400,000 in plumbing, and within his first full year built the plumbing side to $5.4 million with a team of eight technicians and four installers. He breaks down exactly how that happened: a dedicated outbound team hammering phones to fill the board, assigning calls based on each tech's strengths and weaknesses, a four-option sales process where the homeowner feels empowered to choose rather than pressured, and leveraging HVAC cross-selling to get plumbing in the door. The conversation gets into why implementing systems too early can actually hurt you, including a real example of a field manager role they tried at $5 million that created friction between installers and sales techs and had to be pulled back until $7 or $8 million. Ryan also shares how growing too fast led to…
More episodes of Plumbing & HVAC Hustle Podcast
- Why Some Techs Produce 3x More and How to Build That Team
- Stuck at $5M? The Brutal Truth About Why You Won’t Scale
- How Smart Contractors Can Raise Prices & Still Build Predictable Revenue
- $10M HVAC CEO Back in the Trenches: What He Found
- AI Voice & Followup for Home Services (w/ Sameday AI + 'Rusty Bricks')
- From $5M to $12M Fast: Call The Whale’s Explosive Formula
Explore listener stats, chart rankings, contacts and more on the Plumbing & HVAC Hustle Podcast podcast page.