Plumbing & HVAC Hustle Podcast

Guest: Leon Garrett – Owner, Kenco Plumbing & Drains (New Hampshire)Guest Links: Website: https://www.kenconh.com/ Instagram / TikTok / YouTube / Facebook: @KencoPlumbingNHThis episode breaks down how a fast-growing plumbing business can use short-form content as real business leverage, not vanity metrics, and why views become a form of currency when they translate into relationships, credibility, and brand opportunities. It covers Leon Garrett’s path into the trades, how content creation became a serious growth lane once Kenco launched, and what actually changes when you start getting consistent traction—brand partnerships, event invites, creator collaborations, and long-term relationships that open doors outside your local market. The episode dives into what makes content perform in the trades (satisfying visuals, strong first-three-second hooks, repeatable formats, and smart “remix” strategies), why reposting and re-cutting winning footage is a cheat code most contractors ignore, and how to balance content with fieldwork by building processes and getting help capturing better angles on real jobs. It also tackles the reality of negative feedback, staying authentic without getting derailed by comments, and why disciplined consistency beats chasing viral spikes. Overall, this is a tactical roadmap for plumbers who want to build visibility that compounds into reputation, opportunity, and long-term business advantage.

Guest: Jason Walker (J-Dub) – Founder, HVAC Masters of the HustleGuest Links: Website: https://hvacmastersofthehustle.comThis episode breaks down the most common HVAC sales mistakes that quietly destroy close rates, even for technicians and comfort advisors who think they are doing everything right. It explains why waiting until the end of the appointment to address objections guarantees price resistance, how failing to pull objections out early forces reps into defensive selling, and why price instantly becomes the enemy the moment it is presented without proper groundwork. The episode dives into the critical mistake of “telling instead of asking,” showing how technicians unintentionally trigger resistance by explaining problems rather than guiding homeowners to discover issues themselves through questions. It explores how presenting findings only at the end of a service call kills urgency, why packing up before presenting solutions signals a lack of confidence, and how small behavioral cues completely change homeowner perception. The discussion also covers why most reps fail to ask for the order, how silence without direction stalls momentum, and how cross-eliminating options helps homeowners confidently choose instead of defaulting to “email it to me.” The episode unpacks the massive role financing plays in closing higher-ticket jobs, why failing to lead with affordability creates fake price objections, and how reframing financing transforms resistance into relief. Finally, it explains why lack of accountability after training causes teams to regress, why repetition and role play matter more than one-time motivation, and how disciplined processes separate elite HVAC sales teams from everyone else.

Guest: Jen McKee – Founder, Key Heart MarketingGuest Links: Website: https://keyheartmarketing.com Conference: https://thegrowth-experience.com Email: jen@keyheartmarketing.comThis episode breaks down why consistency—not virality—is what actually makes money in marketing, business growth, and personal development, and why most entrepreneurs quit right before momentum compounds. The episode explores how identity shifts drive long-term success, using parallels between fitness discipline and business discipline to explain why showing up when results are invisible is the real growth lever. It dives into why consistency builds trust in the marketplace, how repeated exposure beats one-time announcements, and why homeowners, customers, and partners only believe what they see reinforced over time. The discussion examines the role of surrounding yourself with people who are already operating at the level you want to reach, how conferences and in-person rooms compress learning timelines, and why relationships—not tactics—become the biggest accelerant as businesses scale. The episode also explores why doing scary things is often required for the next level of growth, how taking bigger swings can actually reduce hesitation, and why leverage, preparation, and belief matter more than comfort. It covers the realities of content creation at scale, explaining why time or money must be invested to maintain consistency, how systems replace willpower, and why founders who lead from the front before building teams create stronger marketing engines long term. The episode closes by reinforcing that consistency across marketing, leadership, finances, community presence, and personal habits is what ultimately creates trust, stability, and sustainable revenue growth.

Guest: Peter Roth – Founder, Scalify (Call Centers for Home Services)Guest Links: Website: https://scalifyco.comThis episode breaks down how call centers can become one of the most scalable and cost-effective growth channels for HVAC, plumbing, and roofing companies—when built correctly. It explains what call centers actually are (and what they are not), why forcing VAs into cold calling fails, and why professional, career call-center agents dramatically outperform improvised in-house setups. The episode walks through the real economics behind nearshore call centers, including labor arbitrage, agent quality, predictive dialers, and why management—not agents—is the hardest part to get right. It dives deep into list quality, homeowner targeting by age and home data, scripting mistakes that instantly kill calls, and why short, pain-focused scripts outperform long introductions. The episode also unpacks real HVAC math around $39 tune-ups, appointment volume, cancellation rates, system replacement conversions, blended ticket averages, and how properly trained sales teams can generate six figures in monthly revenue from a small three-agent call center. It addresses the most common objections contractors have, including lead quality concerns, no-shows, culture clashes between inbound-only teams and outbound appointments, and why confirmation systems can protect morale. Finally, the episode outlines the true requirements for success—strong sales training, deep CRM mastery, aggressive recapture systems for no-shows and “not now” leads, realistic runway expectations, and why call centers should never be treated as emergency CPR for a struggling business.

Guest: Andrew Dobbins – Founder & CEO, Intelligent Design Air Conditioning & Heating (Tucson, AZ)Guest Links: Company Website: https://www.idesignac.com Podcast & Content: Sales Wars with Andrew Dobbins (YouTube, Instagram, Facebook)This episode explores the real inflection point many home service owners face: when stepping out of sales and sales leadership becomes necessary for scale rather than a liability. Using Andrew Dobbins’ journey building Intelligent Design into a multi-trade operation across HVAC, plumbing, roofing, and electrical, the episode breaks down why top closers often become bottlenecks, how sales performance can mask deeper operational issues, and why replacing yourself requires far more than hiring another “good salesperson.” The episode dives into the discipline required to reinvest profits instead of “acting rich,” the long-term advantage of living below your means, and why significance, not money, becomes the real driver at higher levels of success. It unpacks how call-by-call management radically multiplied revenue, why A-level leaders require giving up equity or upside, and how bringing in elite operators and sales leadership unlocked exponential growth without constant owner involvement. Additional themes include adding new trades the hard way, the leadership mistakes that make new departments fail, the psychology behind premium pricing and belief-based selling, and why conviction in being truly better—not cheaper—is the cornerstone of elite sales teams. The episode ultimately lays out a roadmap for founders transitioning from sales warrior to strategic CEO while preserving culture, profitability, and long-term stability.

Guests: Dustin Mitchell – Co-Owner, Half Moon Plumbing Tiffany Mitchell – Co-Owner, Half Moon PlumbingGuest Links: Dustin Mitchell LinkedIn: https://www.linkedin.com/in/dustin-mitchell-364310250/ Half Moon Plumbing Website: https://HalfMoonPlumbing.comIn this episode of The HVAC & Plumbing Hustle, Tim talks with Dustin & Tiffany Mitchell from Half Moon Plumbing in the Tulsa Metro. After years of steady but stagnant growth, they recently hit $10M+ in plumbing-only revenue, placing them in rare company. They break down the mindset shift, business acumen, leadership development, and operational changes that made it possible.What We CoverHow Half Moon Plumbing went from stagnant to scalingThe mindset shift behind their $3M → $10M breakthroughThe marketing leap that changed everythingWhy technical excellence became a growth limiterBuilding leaders internally as they scaledTheir in-house technician training universityCulture challenges at $10M vs. $3MWhy strategy + intention beats relying on skill aloneThe personal growth required to grow a company👉 Subscribe for more home service growth episodes 👉 Learn more about Hook Agency: https://HookAgency.com