Ep 392: Creating Malaysia's 21st century post office network

From Postal Hub podcast by Postal Hub Podcast

February 3, 2026 · 16 min

About this episode

Khazalin Ghuzal discusses the modernization of Malaysia's postal network and the challenges faced in the retail sector.

Khazalin Ghuzal, Chief Retail Officer at Pos Malaysia, shares how Malaysia's postal operator is working to create a modern postal retail network. This interview was recorded at the 6th International Postal Retail Benchmarking Workshop held in Ljubljana in 2025. In this conversation, we cover: Overview of the Pos Malaysia post office network Mobile post office services and technology USO for postal access The challenge of declining footfall Pos Shop concept - monetising unutilised space in post offices Customer behaviour and convenience PUDO partner pilot programme Self-service options to assist with queue management The omnichannel experience Creating a super app

People in this episode

Guest: Khazalin Ghuzal

Topics covered

postal network modernization
retail services
customer convenience
technology in postal services
declining footfall
self-service options
omnichannel experience

Keywords

Pos Malaysia
postal services
retail network
customer behavior
mobile post office
self-service
PUDO
super app

Mentioned in this episode

Organizations: Pos Malaysia

Places: Malaysia, Ljubljana