Ep 393: Building successful parcel locker systems

From Postal Hub podcast by Postal Hub Podcast

February 11, 2026 · 21 min

About this episode

Julia Lockman discusses the key considerations for building successful parcel locker systems.

Julia Lockman, Junior Partner at OMNIC, explains how a parcel locker system is more than just infrastructure. We cover the key considerations for building a successful and coherent parcel locker system. There's no one-size-fits-all guide to launching a parcel locker network - context is crucial A systematic approach is needed when building a parcel locker network Start with the data, including peak volumes, customer ha Systems shape consumer behaviour Systems have measurable value, both for customers and for network operators Parcel locker systems must be natural - they don't care about the same things that delivery companies care about! Importance of external factors, such as access, car parking Choosing the right locker network for the market Factors such as climate and lifestyle have a huge impact on parcel locker networks Using data to increase chances of success in parcel lockers Interpreting data to build good business processes User experience is more than just the customer interface - processes are important Analytics should support forecasting, capacity planning, and proactive intervention How analytics can support decision logic, such as maximising utilisation rate…

People in this episode

Guest: Julia Lockman

Topics covered

parcel locker systems
infrastructure
data analysis
consumer behavior
network efficiency
user experience

Keywords

parcel lockers
network planning
customer behavior
data utilization
business processes
analytics

Mentioned in this episode

Organizations: OMNIC