About this episode

The episode discusses the evolving role of property managers and the importance of providing value beyond basic services.

The agencies winning more landlords won't be the ones simply collecting rent – they'll be the ones proving their value beyond the basics. On The Property Management Excellence (PMX) Podcast, Alex Whitlock is joined by Jason Back from Broker Essentials to discuss why property management is at a turning point and what agencies can learn from the transformation of mortgage broking. The pair explore why collecting rent and managing maintenance is no longer enough, with landlords increasingly looking for advice, communication, and greater value from their property managers. Back explains how mortgage brokers built trust by solving bigger client problems, and why property managers have a similar opportunity to become strategic partners in an investor's journey. The discussion also highlights why proactive communication, stronger relationships, and a clear value proposition will separate the agencies that grow from those that simply manage properties.

More episodes of REB Podcast Network

• REB Business Empowerment Showcase: Why coaching is becoming every agency's competitive advantage · July 21, 2026 · 54 min
• Property Buzz: Investor FOMO, tighter lending, and the SMSF scramble · July 17, 2026 · 58 min
• REB Business Empowerment Showcase: Could your agency survive a $33m AML breach? · July 14, 2026 · 47 min
• PMX: Want more landlords? Become the adviser investors can't afford to lose · July 13, 2026 · 40 min
• Property Buzz: SMSF rush, immigration failures, and the policies reshaping property · July 10, 2026 · 58 min
• PMX: Attraction businesses, better talent, and the next evolution of property management · July 6, 2026 · 34 min

Explore listener stats, chart rankings, contacts and more on the REB Podcast Network podcast page.