35: From CUSTOMER SERVICE to COACHING | Two truths and a truth | Brainstorm Buddies | Tool: Turning Complaints into Clarity
About this episode
Derek Sanford discusses the transition from customer service to coaching in churches with Stephen Hay.
In this episode of Reinventing Church, Derek Sanford talks with Stephen Hay about how churches can shift from customer service to coaching, from keeping people happy to helping them grow. Learn how to spot consumer Christianity, create feedback-rich coaching cultures, and lead with courage instead of comfort. Plus, behind-the-scenes updates on Grace’s Awake the Lake vision and a new Tips & Tools on turning complaints into clarity.
More episodes of Reinventing Church
- BONUS: Grace Church Dream Disciple Sermon 1 of 2
- BONUS: A Conversation with Dr. John Dickson
- 39: From EVENTS to ENVIRONMENTS | Christmas Confabulation | Strategically Using Meetings | Auld Lang Syne...15 end of year questions
- 38: From HERO PASTOR to HEALTHY CHURCH | Testing our Telekinesis | Programming Buildouts at Grace | Staff Values/Performance Matrix
- 37: From SEEKER to SENDER | Pilgrim’s Progress | Exploring Development Roles | The Now to Next prayer tool
- 36: From GROWTH to DEPTH | Lessons from the eurythmics | Mindmapping Job Descriptions | A Team Development Tool.
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