About this episode

Carm Capriotto discusses the importance of Effective Labor Rate with guests Andy Adams and Rob Sperring, highlighting its impact on profitability in the auto repair industry.

Thanks to our Partners, NAPA TRACS, Today's Class, KUKUI, and Pit Crew Loyalty Watch Full Video Episode Your posted labor rate may not be the labor rate you're actually collecting, and that gap could be costing your shop thousands of dollars every month. In this episode, Carm Capriotto is joined by Andy Adams, a shop owner and business coach, and Rob Sperring, a service manager, to explain why the Effective Labor Rate (ELR) is one of the most overlooked yet impactful performance metrics in the auto repair industry. They break down why ELR falls short, how it affects profitability, and the practical steps every shop owner can take to close the gap. What You'll Learn What Effective Labor Rate (ELR) is and why it matters more than your posted door rate. Why healthy shops should collect at least 90 percent of their posted labor rate. How unbilled diagnostic time, underpriced canned jobs, and complimentary inspections reduce profitability. Why excessive discounting, even with good intentions, can quietly erode your bottom line. How shifting consumer buying habits make labor profitability more important than ever. Why improving ELR creates opportunities to increase technician…

People in this episode

Host: Carm Capriotto

Guests: Andy Adams, Rob Sperring

Topics covered

• Effective Labor Rate
• Profitability
• Auto Repair Industry
• Business Strategy
• Performance Metrics

Keywords

• Effective Labor Rate
• profitability
• auto repair
• business coaching
• diagnostic time
• discounting
• KPI
• financial performance

Sponsors

Pit Crew Loyalty, NAPA TRACS, Today's Class, KUKUI

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