The Dealer Alternative Advantage in Today’s Auto Repair Industry [THA 482]

About this episode

Carm Capriotto interviews Larry and Kara Rose about their success in the auto repair industry and the importance of culture and training in building a sustainable business.

Thanks to our Partners, NAPA TRACS, Today's Class, KUKUI, and Pit Crew Loyalty Watch Full Video Episode In this episode, host Carm Capriotto sits down with Larry and Kara Rose of Larry’s Automotive in Newburgh, Indiana, to celebrate their recognition as the NAPA 2025 Auto Care Center of the Year. Their story is more than an award; it’s a roadmap for building a sustainable, family-driven business through discipline, culture, and long-term vision. What You’ll Learn How Larry turned a driveway side hustle into a scalable business Why Kara’s systems and structure were key to growth A clear, intentional plan for family succession How strong culture outweighs individual talent The impact of daily training and continuous learning Why service advisors are critical to customer trust Growth strategies like “dealer alternative” positioning and coaching Building a lasting shop requires more than technical skill; it takes structure, culture, and a long-term vision for people and growth. Larry and Kara Rose, Larry’s Automotive, Newburgh, IN Thanks to our Partner, NAPA TRACS NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local…

People in this episode

Host: Carm Capriotto

Guests: Larry Rose, Kara Rose

Topics covered

• auto repair industry
• business growth
• family business
• training and development
• customer trust
• dealer alternative strategies

Keywords

• auto care
• business strategy
• family succession
• service advisors
• training
• culture
• growth strategies

Sponsors

NAPA TRACS, Today's Class

Mentioned in this episode

Organizations: NAPA, Larry’s Automotive, KUKUI, Pit Crew Loyalty

Places: Newburgh, Indiana

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