About this episode

Carm Capriotto interviews Jesse Jackson about leveraging AI to grow an auto repair business from zero to eight locations in under five years.

Thanks to our Partners, NAPA Auto Care and NAPA TRACS Watch Full Video Episode What does it take to build one of the fastest-growing auto repair businesses while leveraging artificial intelligence to improve performance at every level? In this episode, Carm Capriotto welcomes Jesse Jackson, Founder and CEO of Mango Automotive, to discuss how she scaled from zero to eight locations in less than five years. Jesse shares the leadership lessons learned through rapid growth, how custom AI tools are helping improve customer experience and operational consistency, and why she believes it's time to rethink how independent shop owners plan their exit from the industry. What You'll Learn How Mango Automotive expanded from a startup to eight locations through strategic acquisitions. The leadership challenges that come with rapid growth and why building a corporate support team became essential. The three cultural principles that drive employee engagement: never yell, bonus well, and have fun. How AI is being used to measure standard operating procedures and improve accountability. Why analyzing phone conversations with AI helps advisors convert more callers into customers. How providing…

People in this episode

Host: Carm Capriotto

Guest: Jesse Jackson

Topics covered

• artificial intelligence
• auto repair business
• leadership
• customer experience
• operational consistency
• employee engagement
• business growth

Keywords

• AI
• auto repair
• business growth
• customer conversion
• leadership lessons
• employee engagement
• service advisor performance

Sponsors

NAPA Auto Care, NAPA TRACS

Mentioned in this episode

Organizations: Mango Automotive

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• Maximizing Profit Through Effective Labor Rate Strategy [THA 493] · July 10, 2026 · 40 min
• AI Search Visibility: How Customers Find Your Auto Repair Shop [THA 492] · July 3, 2026 · 42 min
• Building a Winning Scoreboard For Your Auto Repair Shop [RR 1098] · June 30, 2026 · 34 min

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